Inbound Call Centre Operator

4 days ago

Amity University Noida Uttar Pradesh, India NexGen Business Consulting Full time

**Overview**:
**Key Responsibilities**:

- **Customer Interaction**: Handle inbound sales inquiries promptly and professionally, delivering exceptional service to every customer interaction. Engage with prospects to understand their needs, address questions, and provide relevant information about our products or services.
- **Needs Assessment**: Conduct thorough needs assessments during customer interactions to identify pain points, preferences, and buying motivations. Utilize probing questions and active listening skills to gather valuable insights and tailor solutions accordingly.
- **Product Presentation**: Demonstrate a deep understanding of our product offerings, including features, benefits, pricing, and value propositions. Present products or services persuasively, highlighting their unique selling points and positioning them as solutions to customer needs.
- **Sales Conversion**: Utilize effective sales techniques and persuasion strategies to convert inbound inquiries into sales opportunities. Overcome objections, handle rejections gracefully, and close sales by showcasing the value proposition of our offerings.
- **Relationship Management**: Build rapport and establish trust with customers by providing personalized attention and demonstrating genuine interest in their needs. Foster long-term relationships with clients to encourage repeat business and referrals.
- **Sales Process Efficiency**: Manage inbound sales inquiries efficiently, following established processes and workflows to ensure seamless customer experiences. Record accurate and detailed information in CRM systems, update customer profiles, and track progress through the sales pipeline.
- **Performance Metrics**: Meet or exceed key performance indicators (KPIs) and sales targets set by the sales management team. Monitor personal performance metrics such as conversion rates, average handling time, and customer satisfaction scores.

**Qualifications**:

- Proven experience in inbound sales, customer service, or a related field, preferably within the UK market.
- Strong interpersonal skills and the ability to build rapport with diverse customer segments.
- Results-oriented mindset with a track record of achieving or exceeding sales targets.
- Ability to work well under pressure in a fast-paced sales environment.
- Proficiency in CRM software, Microsoft Office, and other relevant sales tools.
- Knowledge of sales techniques, objection handling, and negotiation strategies.
- Flexibility to work shifts, including evenings and weekends, as required.

**Join Our Team**:
Job Benefits & Perks
- Flexible to work in UK shift
- Should able to join immediately
- Must have English Fluency
- Benefits: Fixed Salary
- Process: Inbound Voice Customer Support
- Shift: UK Shift (12.30 PM to 09.30 PM)
- **No Transportation will be provided**

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time

Schedule:

- Fixed shift
- Monday to Friday
- UK shift

Supplemental Pay:

- Commission pay
- Joining bonus
- Overtime pay
- Performance bonus
- Quarterly bonus
- Shift allowance
- Yearly bonus

**Education**:

- Secondary(10th Pass) (preferred)

**Experience**:

- Inbound voice: 2 years (required)
- International voice process: 1 year (required)
- Inside sales: 1 year (required)

**Language**:

- English (required)

**Location**:

- Amity University, Noida, Uttar Pradesh (required)

Work Location: In person

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