Incident Manager

Do you like working on high impact incidents and problem solvingWould you like the opportunity to solve critical technical challengesAct as a trusted AdvisorThe Incident Coordination team is part of the Infrastructure Engineering Operations group We re a team whose goals are ensuring that incidents are quickly mitigated incident status is well communicated We also ensure necessary and sufficient steps are taken reducing the risk of recurrence of such incidents About the TeamYou will be responsible for resolving major incidents that impact customers and or our platform You will identify the severity of incidents that warrant scrutiny Thus ensuring priority is given to incidents based on the impact and or hazards The team will evaluate many factors to define the initial severity and the subsequent mitigation actions As an Incident Manager you will be responsible for Working to accurately define the severity level for incidents ensuring proper priority is assigned to visible issues Demonstrating an ability to quickly evaluate the overall impact of a given situation Identifying gathering and leading a team of technical and non-technical people to mitigate complex incidents Directing the troubleshooting and or resource gathering of activities and engage other functions as required Driving internal communication to ensure incident progress status is communicated in a timely manner Ensuring that Incident Phase 2 and Phase 3 actions are holistic and will prevent Incident Recurrence Do what you loveTo be successful in this role you will Have relevant experience as an Incident Manager with developed analytical and technical writing skills Have knowledge of various internet related technologies HTTP DNS network protocols Unix streaming Be a good communicator who can disseminate information verbal and written in a clear manner Be self-motivated and a team player capable of managing multiple priorities and commitments Have experience developing methods and best practices for delivering outstanding service and participating in knowledge sharing Work in a way that works for youFlexBase Akamai s Global Flexible Working Program is based on the principles that are helping us create the best workplace in the world When our colleagues said that flexible working was important to them we listened We also know flexible working is important to many of the incredible people considering joining Akamai FlexBase gives 95 of employees the choice to work from their home their office or both in the country advertised This permanent workplace flexibility program is consistent and fair globally to help us find incredible talent virtually anywhere We are happy to discuss working options for this role and encourage you to speak with your recruiter in more detail when you apply what makes Akamai a great place to workConnect with us on social and see what life at Akamai is like We power and protect life online by solving the toughest challenges together At Akamai we re curious innovative collaborative and tenacious We celebrate diversity of thought and we hold an unwavering belief that we can make a meaningful difference Our teams use their global perspectives to put customers at the forefront of everything they do so if you are people-centric you ll thrive here Working for youAt Akamai we will provide you with opportunities to grow flourish and achieve great things Our benefit options are designed to meet your individual needs for today and in the future We provide benefits surrounding all aspects of your life Your health Your finances Your family Your time at work Your time pursuing other endeavors Our benefit plan options are designed to meet your individual needs and budget both today and in the future About usAkamai powers and protects life online Leading companies worldwide choose Akamai to build deliver and secure their digital experiences helping billions of people live work and play every day With the world s most distributed compute platform from cloud to edge we make it easy for customers to develop and run applications while we keep experiences closer to users and threats farther away Join usAre you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients Come join us and grow with a team of people who will energize and inspire you LI-Remote