Service Delivery Excellence Consultant

We help the world run better At SAP we keep it simple you bring your best to us and we ll bring out the best in you We re builders touching over 20 industries and 80 of global commerce and we need your unique talents to help shape what s next The work is challenging - but it matters You ll find a place where you can be yourself prioritize your wellbeing and truly belong What s in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed WHAT YOU LL BUILD You will play a key role in optimizing SAP s outsourced IT ecosystem within a collaborative fast-paced environment Acting as a strategic link between SAP and its external partners you ll ensure strong governance compliance and performance This role calls for a proactive analytical and relationship-oriented professional with proven expertise in stakeholder management continuous improvement and leveraging technology to drive innovation Stakeholder Engagement Relationship Management Serve as a trusted advisor to internal teams and external partners Foster strong relationships by aligning goals and managing expectations Ensure outsourcing strategies align with overall business objectives Conduct partner site visits to evaluate performance and deepen collaboration Identify gaps and adjust priorities in response to evolving internal needs Governance Compliance Design and maintain governance processes and templates aligned with ITIL standards Advance governance maturity through simplification tool adoption and compliance Handle partner escalations to ensure timely and effective issue resolution Oversee contract performance SLAs KPIs financials and manage scope adjustments Innovation Automation Identify and develop GenAI use cases Promote adoption of SAP s emerging technologies Lead Improvements and top-down initiatives Collaboration Drive active collaboration across multiple partner s teams in best interest of SA WHAT YOU BRING 3 - 5 years of experience in senior stakeholder management 3 years applying and implementing the ITIL framework 3 years working with ticketing tools SLA KPI dashboards and reporting 3 years of hands-on SAP product expertise consulting and support Strong analytical skills identify trends and recommend measures Influences without formal authority fosters alignment across teams Strong interpersonal skills with polished impactful communication International experience Germany USA Designs and implements scalable dashboard solutions Skilled in conflict resolution and de-escalation techniques Committed to ethics trust confidentiality and sound judgment Distinctive personality extroverted bold proactive and content-focused Academic background MBA or Engineerin WHERE YOU BELONG The Strategic Partner Management team is responsible for managing Product Technology Service providers for the IT teams and supporting internal units by providing reports and cross functional process knowledge as well as at strategic sourcing projects Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP you can bring out your best We win with inclusion SAP s culture of inclusion focus on health and well-being and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better world SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers sap com For SAP employees Only permanent roles are eligible for the according to the eligibility rules set in the SAP Referral Policy Specific conditions may apply for roles in Vocational Training Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements Successful candidates might be required to undergo a background verification with an external vendor AI Usage in the Recruitment Process For information on the responsible use of AI in our recruitment process please refer to our Please note that any violation of these guidelines may result in disqualification from the hiring process Requisition ID 433272 Work Area Consulting and Professional Services Expected Travel 0 - 10 Career Status Professional Employment Type Regular Full Time Additional Locations LI-Hybrid Requisition ID 433272 Posted Date Dec 16 2025 Work Area Consulting and Professional Services Career Status Professional Employment Type Regular Full Time Expected Travel 0 - 10 Location Bangalore KA IN 560066 Job alert