Delivery Consultant, Customer Experience, Professional Services

DESCRIPTION AWS Sales Marketing and Global Services SMGS is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector The Amazon Web Services Professional Services ProServe team is seeking a skilled Delivery Consultant to join our team at Amazon Web Services AWS In this role you ll work closely with customers to design implement and manage AWS solutions that meet their technical requirements and business objectives You ll be a key player in driving customer success through their cloud journey providing technical expertise and best practices throughout the project lifecycle Possessing a deep understanding of AWS products and services as a Delivery Consultant you will be proficient in architecting complex scalable and secure solutions tailored to meet the specific needs of each customer You ll work closely with stakeholders to gather requirements assess current infrastructure and propose effective migration strategies to AWS As trusted advisors to our customers providing guidance on industry trends emerging technologies and innovative solutions you will be responsible for leading the implementation process ensuring adherence to best practices optimizing performance and managing risks throughout the project The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud We work together with customer teams and the AWS Partner Network APN to execute enterprise cloud computing initiatives Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption We also deliver focused guidance through our global specialty practices which cover a variety of solutions technologies and industries Key job responsibilities As an experienced technology professional you will be responsible for 1 Designing and implementing complex scalable and secure AWS solutions tailored to customer needs 2 Providing technical guidance and troubleshooting support throughout project delivery 3 Collaborating with stakeholders to gather requirements and propose effective migration strategies 4 Acting as a trusted advisor to customers on industry trends and emerging technologies 5 Sharing knowledge within the organization through mentoring training and creating reusable artifacts About the team Why AWS Amazon Web Services AWS is the world s most comprehensive and broadly adopted cloud platform We pioneered cloud computing and never stopped innovating - that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses Work Life Balance We value work-life harmony Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture When we feel supported in the workplace and at home there s nothing we can t achieve Inclusive Team Culture Here at AWS it s in our nature to learn and be curious Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences Ongoing events and learning experiences including our Conversations on Race and Ethnicity CORE and AmazeCon gender diversity conferences inspire us to never stop embracing our uniqueness Mentorship and Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer That s why you ll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional BASIC QUALIFICATIONS - Bachelor s degree required - 5-8 years of experience as a contact center technology architect enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications such as Avaya Cisco Genesys Verint NICE Salesforce etc - Hands-on technical practitioner and individual contributor - Hands-on experience working on the design development and deployment of contact center solutions at scale PREFERRED QUALIFICATIONS - 5-8 years of experience building call center collaboration telephony platforms in a Cloud or On-Premises environment particularly building application integration capabilities for CRM WFM platforms - Familiarity with Amazon Connect capabilities benefits and required deployment skills Responsibility for designing implementing and operating contact centers or telecommunication infrastructures within an enterprise environment - Visible IT Industry thought leadership on relevant topics related to enterprise IT call centers and infrastructure - Experience implementing and optimizing AI-powered customer service solutions - Experience with AI ML technologies in contact center applications including Natural Language Understanding NLU Natural Language Processing NLP prompt engineering large language model implementation chatbot development and optimization and AI ML model training and fine-tuning - Serverless development experience including complex integrations with Amazon Lex Lambda Kinesis Dynamo DB Bedrock and 3rd party AI services - Software Development DevOps experience with integrating contact center platforms CRMs and WFMs Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner