Delivery Excellence Specialist

2 weeks ago


bangalore, India beBeeCyber Full time

About the Role:You will own key relationships, delivering service excellence and liaising with technical staff on behalf of clients. This includes providing generalist cyber consultancy, being application aware and assisting with uncovering growth opportunities through new or product upgrades.This role is focused on delivering SOC services for customers. Experience with SOC, SIEM and understanding of cyber security are crucial for this role.Preparing and presenting operational reports at regular meetingsClient Service Level Agreements (SLAs) and reporting, including driving enhancementsEnsuring analysts meet SLA and follow proceduresGreat report writing skillsOnboarding new ClientsContinuously improving operations and client engagementService Improvement Plans for client patch managementDeveloping a deep understanding of clients' businesses, including strategic planning, roadmaps and workshopsRisk and issue managementProblem managementScope managementChange managementMajor incident management



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