It - Service Delivery Manager

We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as cookies used to display content tailored to your interests Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies Modify Cookie Preferences Accept All Cookies Press Tab to Move to Skip to Content Link Search Jobs Apply now Start Please wait Job Title IT - Service Delivery Manager Req Id 96574 City Bengaluru State Province Karnataka Posting Start Date 9 16 25 Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com This is an Immediate Requirement Looking for Immediate to max 1 Month Notice Period Role Service Delivery Manager Location Only Bangalore- Kodathi Mandatory Excellent English communication Managed multiple high Pacd Global Projects Managd a team of minimum 100 Dirct Indirect reportees Managed avg Ticket inflow of 20K Plu Month Here are few JD points for an SDM I will share the updated JD which you can upload to the indent Own MBR from Triage Engineering Progress Top 3 task drivers resolution plans Are tickets going up or down etc Own Client SLA s Single point of contact for Customer Owns single team group Strategy across all tech within that Team Group Provides Engineering Insights to the Technical Debt How do we make the overall product stack have less defects Write requirements when missing partner with Meta as needed Root Cause analysis Consulting PMO consistency follow up and client management SDM needs experience working in a high transaction environment The preference would be from a Call Center environment but working in high volume IT Service Delivery would be OK as well I find that a lot of IT Service Delivery teams would struggle to meet the Customer Service demands of Meta however So that is why I think a leader from a Call Center Technical Support type work history would help a lot Mandatory Skills Delivery Management Experience 8-10 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - 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