Product Support Engineer

This role is for one of Weekday’s clients Min Experience: 5 years Location: Gurgaon JobType: full-time Requirements As an L2 Product Support Engineer, you’ll act as the technical backbone of customer support. You’ll be responsible for resolving escalated issues from L1, analyzing product-related challenges, understanding backend code snippets ,...

Job Description Role expectations - Installation and configuration of Linux & Packages. - To troubleshoot L0, L1 and L2 issues associated with the product, which could not be resolved by the local IT team at the center. - Knowledge of Telephony ( PRI and VOIP ) - Experience in handling Call Centers. - To resolve the clients queries regarding product Setup or...

Job Description You will be a member of a critical team who - - Application Support: Ensuring that deployed applications function correctly and efficiently. - Incident & Problem Management: Conducting analysis, investigation, diagnosis, and problem-solving to identify, troubleshoot, and resolve production issues. - Release & Change Management: Supporting...

Job Description Job description Exotel is the emerging market s leading full stack customer engagement platform and business-focused virtual telecom operator. Incorporated in 2011, Exotel s cloud-based product suite powers 50 million daily engagements across voice, video and messaging channels. Exotel powers unified customer engagement to over 6000 companies...

Description :Graviton is a privately funded quantitative trading firm striving for excellence in financial markets research. We are seeking a skilled Support Engineer to be the first line of defence for ensuring the reliability, availability, and performance of our databases, services, and trading support systems. You'll not only monitor, troubleshoot,...

Job Description Key Responsibilities - Resolve product-related queries using chat-based software and manage merchant issues on Slack. - Own Customer Satisfaction (CSAT) by delivering timely, empathetic, and accurate resolutions. - Proactively identify and resolve process issues to improve support efficiency. - Meet quality standards, KPIs, and KRAs...

We are looking for a seasoned Production Support Engineer (L2/L3) with 5- 6 years of hands-on experience in managing production environments. The ideal candidate should be well-versed in Incident, Change, and Problem Management, familiar with the ITIL framework, and capable of ensuring stability and reliability in critical applications. Strong communication...

Description:- Install, configure, and maintain operating systems (Windows/Linux) on desktops and laptops.- Provide hardware support, including assembly, upgrades, and basic troubleshooting.- Assist with installation and configuration of standard software and updates.- Handle basic networking issues including DNS, DHCP, VPN, Firewall configuration.- Set up...

Production Support Engineer1) Must have production support experience & ITIL framework understanding such as incident management, monitoring tools etc. 2) Experience in supporting Power Apps/ Automate solutions with good understanding of underlying frameworks. 3) Exposure and experience in Power platform with core skillset around Power Apps, Power Automate,...

Sr. Production Engineer Location: Gurugram, Haryana, India About Naehas Naehas is a pre-IPO, fast-paced, and rapidly growing Saas company based in Silicon Valley. We help regulated enterprises streamline and accelerate customer communications through intelligent content management and automation. Our platform empowers marketing, legal, and compliance teams...