Front Office Associate

4 weeks ago

Bhowali UL IN Foxoso Hospitality Pvt Ltd Full time

Guest Check-In and Check-Out Welcome guests upon arrival Assist with the check-in and check-out processes Provide information about hotel amenities services and policies Guest Assistance Address guest inquiries requests and complaints promptly and professionally Arrange transportation tours and other services as requested Offer assistance with luggage and room orientation Problem Resolution Resolve guest issues and complaints striving to find satisfactory solutions Act as a liaison between guests and various hotel departments to resolve issues efficiently Communication Maintain clear and effective communication with guests through various channels such as in-person phone email or messaging apps Keep guests informed about hotel events promotions and activities Concierge Services Provide concierge services including restaurant reservations ticket bookings and local recommendations Assist guests with directions and maps VIP and Special Services Identify VIP guests and provide personalized services and amenities to enhance their stay Coordinate special requests such as room preferences or dietary needs Guest Feedback Collect guest feedback and reviews to gauge satisfaction levels Use feedback to make improvements and address recurring issues Record Keeping Maintain guest records and profiles in the hotel s system Keep track of guest preferences and special requests for future visits Billing and Payment Handle guest billing inquiries and ensure accuracy in charges Assist with payment processes and invoicing if required Safety and Security Be vigilant and ensure the safety and security of guests reporting any suspicious activity Provide guidance on hotel safety procedures and emergency exits Guest Relations Training Train and mentor junior staff members in guest relations procedures and standards Reporting Prepare daily or weekly reports on guest interactions feedback and issues for management review Special Events and Celebrations Coordinate special events celebrations or surprises for guests such as birthdays or anniversaries Multilingual Support If applicable provide support to guests in different languages to accommodate international travelers Knowledge Update Stay up-to-date with local events attractions and changes in the hotel s services to provide accurate information to guests Guest Relations Executives are vital in creating a positive impression of the hotel and ensuring guests have a memorable and enjoyable stay Their role requires excellent communication skills problem-solving abilities and a strong commitment to delivering exceptional customer service Job Types Full-time Permanent Pay 15 000 00 - 18 000 00 per month Benefits Food provided Provident Fund Schedule Day shift Morning shift Rotational shift Education Bachelor s Preferred Experience Microsoft Office 2 years Preferred total work 2 years Preferred Language Hindi Preferred English Preferred Work Location On the road

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