Front Office Associate

3 weeks ago


Cavelossim GA IN Alcon Victor Group Full time

Position Title Front Office Associate Department Front Office Reports To Front Office Manager Job Summary The Front Office Associate is responsible for delivering excellent customer service managing daily administrative duties and ensuring the smooth operation of the front office area This includes greeting and assisting visitors managing calls scheduling appointments handling office supplies and performing clerical tasks as necessary This role is key in creating a positive and professional first impression of the company Key Responsibilities Reception Customer Service Greet visitors and clients warmly and professionally ensuring a welcoming environment Answer screen and direct calls in a polite and efficient manner Manage incoming mail packages and deliveries Provide general information and assistance to customers and guests Address and resolve customer inquiries or direct them to the appropriate department Scheduling Appointments Coordinate and schedule appointments meetings and room bookings Maintain the calendar for the office or key staff members as needed Confirm appointments and notify stakeholders of any changes or cancellations Administrative Support Perform light administrative tasks such as filing photocopying and organizing office supplies Maintain an organized and tidy reception area Assist with office inventory management e g ordering office supplies Prepare and send out correspondence emails letters memos Data Entry Record Keeping Enter client information maintain databases and update records as needed Assist with document preparation scanning and filing digital and paper Collaboration Communication Liaise with different departments to ensure smooth communication and coordination Work closely with the Front Office Manager to implement daily office procedures and improve efficiency Handling Emergencies Special Requests Manage emergency situations or special requests promptly such as handling customer complaints assisting with security procedures or addressing any immediate needs Compliance Security Ensure compliance with company policies regarding safety and security at the front office Monitor visitor access and maintain security procedures sign-in logs badges etc Qualifications Education Bachelor s degree Experience Previous experience of atleast 6 months in front desk role is preferred Excellent communication skills verbal and written Strong organizational and multitasking abilities Proficiency in MS Office Word Excel Outlook and basic office equipment phones fax copier Professional demeanor and appearance Ability to handle confidential information with discretion Strong problem-solving skills and ability to work independently Friendly and approachable personality Detail-oriented and proactive Job Type Full-time Benefits Food provided Paid sick time Paid time off Provident Fund Schedule Rotational shift Education Bachelor s Preferred Work Location In person



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