▷ [Apply Now] Assistant Front Office Manager

3 weeks ago


Tehri UL IN Marriott International Full time

Additional Information Job Number25086885 Job CategoryRooms Guest Services Operations LocationThe Westin Resort Spa Himalayas Khasra No 605 Narendra Nagar Tehri Garhwal Uttarakhand India 249175 ScheduleFull Time Located RemotelyN Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis Front office areas include Bell Door Staff Switchboard and Guest Services Front Desk Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process Ensures guest and employee satisfaction and maximizes the financial performance of the department CANDIDATE PROFILE Education and Experience High school diploma or GED 2 years experience in the guest services front desk or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management Hospitality Business Administration or related major no work experience required CORE WORK ACTIVITIES Supporting Management of Front Desk Team Utilizes interpersonal and communication skills to lead influence and encourage others advocates sound financial business decision making demonstrates honesty integrity leads by example Encourages and builds mutual trust respect and cooperation among team members Supervises and manages employees Managing all day-to-day operations Understanding employee positions well enough to perform duties in employees absence Ensures employee recognition is taking place on all shifts Establishes and maintains open collaborative relationships with employees Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals Manages day-to-day operations ensuring the quality standards and meeting the expectations of the customers on a daily basis Develops specific goals and plans to prioritize organize and accomplish your work Handles complaints settling disputes and resolving grievances and conflicts or otherwise negotiating with others Strives to improve service performance Collaborates with the Front Office Manager on ways to continually improve departmental service Communicates a clear and consistent message regarding the Front Office goals to produce desired results Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfaction results Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention Improves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed Serves as a role model to demonstrate appropriate behaviors Sets a positive example for guest relations Displays outstanding hospitality skills Empowers employees to provide excellent customer service Interacts with customers on a regular basis to obtain feedback on quality of product service levels and overall satisfaction Provides feedback to employees based on observation of service behaviors Handles guest problems and complaints effectively Interacts with guests to obtain feedback on product quality and service levels Managing Projects and Policies Implements the customer recognition service program communicating and ensuring the process Ensures compliance with all Front Office policies standards and procedures Monitors adherence to all credit policies and procedures to reduce bad debts and rebates Additional Responsibilities Provides information to supervisors and co-workers by telephone in written form e-mail or in person Analyzes information and evaluating results to choose the best solution and solve problems Informs and or updates the executives the peers and the subordinates on relevant information in a timely manner Functions in place of the Front Office Manager in his her absence Communicates critical information from pre- and post-convention meetings to the Front Office staff Participates in department meetings At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity We actively foster an environment where the unique backgrounds of our associates are valued and celebrated Our greatest strength lies in the rich blend of culture talent and experiences of our associates We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law At Westin we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling ensuring they can be the best version of themselves To achieve the brand mission of becoming the preeminent wellness brand in hospitality we need passionate and engaged associates to bring the brand s unique programming to life We want our associates to embrace their own well-being practices both on and off property You are the ideal Westin candidate if you are passionate you are active and take pride in how you maintain your well-being you are optimistic you are adventurous Be where you can do your best work begin your purpose belong to an amazing globalteam and become the best version of you


  • Front Office Manager

    4 weeks ago


    Tehri, UL, IN Marriott International Full time

    Additional Information Job Number25086880 Job CategoryRooms Guest Services Operations LocationThe Westin Resort Spa Himalayas Khasra No 605 Narendra Nagar Tehri Garhwal Uttarakhand India 249175 ScheduleFull Time Located RemotelyN Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front...


  • Tehri, UL, IN Marriott International Full time

    Additional Information Job Number25126183 Job CategoryRooms Guest Services Operations LocationThe Westin Resort Spa Himalayas Khasra No 605 Narendra Nagar Tehri Garhwal Uttarakhand India 249175 ScheduleFull Time Located RemotelyN Position Type Management JOB SUMMARY Assists in managing the execution of...


  • Tehri, UL, IN Marriott International Full time

    JOB SUMMARY Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements Front office areas include Bell Door Staff Switchboard and Guest Services Front Desk Strives to ensure guest and employee satisfaction and achieve the operating budget Assists in completing financial...

  • Front Desk Manager

    2 weeks ago


    Tehri, UL, IN Marriott International Full time

    Additional Information Job Number25162368 Job CategoryRooms Guest Services Operations LocationThe Westin Resort Spa Himalayas Khasra No 605 Narendra Nagar Tehri Garhwal Uttarakhand India 249175 ScheduleFull Time Located Remotely N Position Type Management JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising...


  • Kollam, KL, IN Meditrina Hospital Full time

    Meditrina Hospital Kollam is seeking a dynamic and experienced Front Office Executive to join our Front Office Department The ideal candidate will have at least 2 years of experience in a hospital setting specifically in handling OP registration OP billing patient coordination and cash handling This role requires a professional with strong communication...


  • Calangute, GA, IN Neelam The Grand Hotel Full time

    Need to oversees all aspects of the front desk operations ensuring efficient and welcoming guest experiences This includes managing the front desk staff handling reservations and coordinating with other departments to maintain smooth daily operations They are also responsible for addressing guest inquiries and complaints and ensuring the front desk...


  • Kalpetta, KL, IN Mazarine Hotels and Resorts Full time

    We are hiring Front Office Assistant Male for our property Both freshers and experienced candidates can apply Key Details Position Front Office Assistant Male Location Kalpetta Wayanad Freshers experienced candidates welcome Should be flexible to work in all shifts Food accommodation provided by hotel Immediate joiners preferred ...


  • Munnar, KL, IN VOYE HOMES Full time

    Job Title Front Office Executive Qualifications Bachelor s degree in Hospitality Management Business Administration or a related field preferred Up to 1 year of experience in a front office or customer-facing role in the hospitality industry internships or training experience also considered Strong interpersonal and communication skills A positive attitude...


  • Rishikesh, UL, IN DLS HOTELS Full time

    Guest Services Greeting guests performing check-ins and check-outs assigning rooms and handling guest requests Reservations Managing room bookings changes and cancellations via phone email and online platforms Financial Transactions Processing payments cash credit cards verifying credit and balancing the cash drawer Information Support Providing guests with...


  • Bhowali, UL, IN Foxoso Hospitality Pvt Ltd Full time

    Guest Check-In and Check-Out Welcome guests upon arrival Assist with the check-in and check-out processes Provide information about hotel amenities services and policies Guest Assistance Address guest inquiries requests and complaints promptly and professionally Arrange transportation tours and other services as requested Offer assistance...