Technical Support Specialist

3 weeks ago

Bengaluru, Karnataka, India Kinco Automation Full time
About the Company:

Kinco is a leading supplier of robotics, industrial automation, and factory digitalization solutions in China. We take intelligent manufacturing as development direction, 1+N as industry layout, establishing deep links with industry-leading customers, providing innovative, high-quality, and economical automation and digital solutions, making Chinese products high-quality alternatives.

Founded in 1996 and listed on the STAR Market of the Shanghai Stock Exchange in 2020 (Stock Name: Kinco, Stock Code: 688160).

Visit en.kinco.cn for more.

About the Job:

We are looking for a skilled and motivated Technical Support Specialist at Bangalore, India to provide expert assistance for our robotics and industrial automation solutions. In this role, you will support customers in configuring, operating, and troubleshooting automation components such as AC & DC Servos, PLCs, HMIs, and other robotics solutions. Your ability to solve complex technical problems and communicate clearly will be critical in ensuring customer satisfaction and system reliability.

Key Responsibilities:

- Provide front-line technical support (Pre-sales and after sales) to company's agent and OEM customers for industrial automation and robotics systems
- Troubleshoot issues related to PLC programming, motion control, HMI configuration, servo drives, and robotic integration for the customers
- Assist customers with product setup, system commissioning, and firmware/software updates
- Deliver remote diagnostics and support using industry-standard tools
- Document technical issues, solutions, and support procedures in a knowledge base
- Work closely with engineering, product, and R&D teams to resolve escalated cases and feedback issues
- Support training and onboarding for customers, distributors, and internal teams on robotics and automation products
- Participate in testing new hardware/software releases to ensure product quality and reliability
- Other work assigned by leaders

Required Qualifications:

- Bachelor's degree or above in the field of Electrical Automation Engineering and related education
- 5+ years of experience in technical support, trouble-shooting, and field service
- strong knowledge of industrial automation systems: PLCs, HMIs, servo drives, and motion controllers
- Familiarity with communication protocols like Modbus, EtherCAT, CANopen, Profinet and Ethernet/IP and programming tools like Kinco Builder, DTools Pro, Codesys and systems like digital/smart factory, IoT
- Ability to read and troubleshoot electrical schematics and PLC logic programs
- Excellent analytical thinking and communication skills
- Fluent in English, Hindi; additional language skills (e.g., Mandarin) are a plus
- Should have rich experience in Robot industry solution, added advantage
- Experience supporting or working with robotics arms, robots, or AGV/AMR/Shuttle systems considered added advantage
- Available to travel as per requirement across India

  • Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 80,00,000

    Job Title: Technical Support SpecialistWe are seeking a highly skilled and experienced Technical Support Specialist to join our team. As a key member of our support staff, you will be responsible for providing exceptional customer service to our clients.

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India PrimeX Meta Full time

    Company Description PrimeX Meta, based in Dubai, specializes in AI-powered IT solutions. We develop scalable software, mobile apps, AI automation, and cloud solutions tailored for businesses. Our focus is on delivering cutting-edge technology that meets the unique needs of our clients. Join us to become a part of an innovative team driving digital...

  • Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 8,00,000 - ₹ 15,00,000

    Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical support and troubleshooting for HCL Commerce applications.Responsibilities:Provide technical support and troubleshooting for HCL Commerce applications.Perform log analysis,...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeTechnology Full time ₹ 9,00,000 - ₹ 12,00,000

    **Technical Support Specialist**: We are seeking a highly skilled and motivated Technical Support Specialist to join our team.This role involves providing exceptional customer support by troubleshooting technical issues, collaborating with internal teams, and escalating complex problems. As a Technical Support Specialist, you will be the primary point of...

  • Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeCustomerSupport Full time ₹ 12,00,000 - ₹ 16,00,000

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our dynamic team. As a key member, you will provide top-notch technical support to our clients via voice, chat, and email.Key Responsibilities:Provide first-level technical support via voice, chat, and email platforms.Troubleshoot and resolve issues related to...

  • Technical Support Specialist

    1 week ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Technical Support SpecialistWe are seeking a skilled professional to provide exceptional technical support and be the first point of contact for our customers. This role requires strong knowledge of computer systems, mobile devices, and other tech products.Responsibilities:Provide technical support to customers via phone, email, and chat.Diagnose...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeSupport Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Description:We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our customers. This is an exciting opportunity for someone who is passionate about delivering high-quality support and has a strong background in electronics...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Vasu Travel & Tourism LLC Full time

    Company Description Welcome to Vasu Travel & Tourism LLC, your partner for comprehensive travel solutions. We offer competitive travel tickets, streamlined visa assistance, and reliable transfers for both B2B and B2C clients. Our expert team ensures seamless travel experiences for corporate and personal travel needs with round-the-clock support. Customized...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India Vasu Travel & Tourism LLC Full time

    Company Description Welcome to Vasu Travel & Tourism LLC, your partner for comprehensive travel solutions. We offer competitive travel tickets, streamlined visa assistance, and reliable transfers for both B2B and B2C clients. Our expert team ensures seamless travel experiences for corporate and personal travel needs with round-the-clock support. Customized...

  • Technical Support Specialist

    2 weeks ago

    Bengaluru, Karnataka, India beBeeTechnical Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Job Title: Technical Support SpecialistWe are seeking a skilled technical support specialist to deliver exceptional customer experience by resolving complex technical inquiries and providing expert troubleshooting services.Key Responsibilities:Support customers and partners on product configuration, performance, and troubleshootingDiagnose, isolate, and...