Customer Service Professional
21 hours ago
Why this job matters The Customer Service Professional supports customers across all channels delivering customer value and success through support excellence and expertise regarding the BT Group s solution portfolio What you ll be doing 1 Supports the implementation of specific customer service management plans ensuring customer value realisation retention and renewals 2 Monitors and supports the reporting of customer service metrics including escalations resolutions health indicators and renewal dates in alignment with BT Group standards 3 Supports and participates in building value-based relationships with customers to optimise customer service whilst leveraging the BT Group s resource pool 4 Executes a range of customer operational project and service activities within the Customer Service team and other related teams within guidelines and policies 5 Supports in the implementation of ways to improve working processes within the area of customer service responsibility The skills you ll need Complaint Management Communication Issue Diagnosis Continuous Improvement Issue Resolution Problem Solving Customer Experience Commercial Acumen Time Management Customer Relationship Management Feedback Management Technical Support Decision Making Business Process Improvement Growth Mindset Stakeholder Management Conflict Resolution Inclusive Leadership Our leadership standards Looking in Leading inclusively and Safely I inspire and build trust through self-awareness honesty and integrity Owning outcomes I take the right decisions that benefit the broader organisation Looking out Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business Commercially savvy I demonstrate strong commercial focus bringing an external perspective to decision-making Looking to the future Growth mindset I experiment and identify opportunities for growth for both myself and the organisation Building for the future I build diverse future-ready teams where all individuals can be at their best
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Customer Service Associate
2 weeks ago
Gurugram, Haryana, India Cubnet Service Full time**Document cases, recommendations, and resolutions clearly in the CRM system and take ownership of cases escalated from less senior engineers.** - Resolve customer complaints in a timely and professional manner - Monitor customer feedback and provide recommendations for improvement - Follow Quality Assurance & compliance guidelines. - Location: Gurgaon -...
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Customer Service Professional
1 week ago
Gurgaon, Haryana, India BT Group Full time ₹ 9,00,000 - ₹ 12,00,000 per yearWhy this job matters The Customer Service Professional supports customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio. What you'll be doing 1. Supports the implementation of specific customer service management plans, ensuring customer value realisation,...
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Customer Service Executive in Gurgaon
2 days ago
Gurgaon, Haryana, India Virtuoso Professional Services LLP Full time ₹ 4,00,000 - ₹ 6,00,000 per yearKey ResponsibilitiesDocument Verification: Verify and validate documents submitted by customers to ensure accuracy and authenticity.Customer Service and Support: Communicate with customers through multiple channels, including phone, email, and chat. Respond to customer inquiries and complaints in a timely and professional manner. Identify and resolve...
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Professional Services Specialist
4 weeks ago
Gurgaon, Haryana, India amdocs Full timeJob ID 203309 Required Travel Minimal Managerial - No Location India- Gurgaon Amdocs Site Who are we Amdocs helps those who build the future to make it amazing With our market-leading portfolio of software products and services we unlock our customers innovative potential empowering them to provide next-generation communication and media experiences for both...
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Gurgaon, Haryana, India MannuBhai Service Expert Full timeWe re Hiring Customer Care Executive Follow-Up Role Location Gurgaon Haryana- Open Positions 2 Female Candidates Working Days 6 Days a Week - Rotational OffPosition Customer Care Executive CCE - Follow-Up Key Responsibilities - Make follow-up calls to existing and potential customers - Maintain accurate records of calls and update CRM regularly - Coordinate...
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Specialist - Professional Services
6 days ago
Gurgaon, Haryana, India S&P Global Full timeAbout the Role OSTTRA India The Role Specialist - Professional Services The Team The OSTTRA Technology team is composed of Capital Markets Technology professionals who build support and protect the applications that operate our network The technology landscape includes high-performance high-volume applications as well as compute intensive applications...
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Gurgaon, Haryana, India MannuBhai Service Expert Full timeWe re Hiring Customer Care Executive Follow-Up Role Location Gurgaon Haryana- Open Positions 2 Female Candidates Working Days 6 Days a Week - Rotational Off Apply at hr mannubhai com Position Customer Care Executive CCE - Follow-Up Key Responsibilities - Make follow-up calls to existing and potential customers - Maintain accurate records of calls and update...
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Service Account Professional
3 weeks ago
Gurgaon, Haryana, India ApplyBoard Full timeApplyBoard simplifies the study abroad search application and acceptance process by connecting international students recruitment partners and educational institutions on one intuitive and personalized platform ApplyBoard is a mission-driven hyper-growth organization It has been attracting dedicated individuals for more than eight years who are inspired...
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Customer Service
2 days ago
Gurgaon Rural, Haryana, India CAREER BLOC Full time ₹ 4,00,000 - ₹ 6,00,000 per yearCompany DescriptionCareer Bloc bridges the gap between talent and opportunity while empowering businesses to grow with result-driven marketing solutions. Acting as a trusted mediator between candidates and clients, Career Bloc specializes in delivering recruitment services that connect the right people with the right organizations. Additionally, Career Bloc...
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Customer Service Executive
1 day ago
Gurgaon, Haryana, India Cubnet service Full time ₹ 3,12,000 - ₹ 4,24,000 per yearCustomer Support ExecutiveAny Graduate can applyMin 6 Months experience is requiredInternational Voice Process/Chat processExcellent communication Required(No Avg.)Work from office5 Days working,Rotational Shift(Includes night shifts too) and Rotational offsSalary- 30k-37k CTCImmediate Joiners OnlyVirtual interviewReach Us Job Types: Full-time, Permanent,...