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Only 24h Left Executive

4 weeks ago

Delhi, India Sm Express Logistics Full time

Job Description

SM Express Logistics Pvt. Ltd. is looking for Executive - Customer Service to join our dynamic team and embark on a rewarding career journey

Responsibilities:

- Respond to customer inquiries via phone, email, or live chat in a timely and professional manner
- Resolve customer complaints and issues, and escalate to higher-level management as necessary
- Record customer interactions and transactions in a customer service database
- Maintain a thorough knowledge of the company's products, services, and processes
- Provide customers with information about product features, pricing, and availability
- Cross-sell and upsell products and services to meet customer needs and increase sales
- Process customer orders, returns, and exchanges in a timely and efficient manner
- Follow up with customers to ensure their needs have been met and to resolve any outstanding issues