
Customer Support Associate
3 days ago
Duties and Responsibilities
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Determines requirements by working with customers
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
- Fulfils requests by clarifying desired information, ensuring highest standards at all time
Education Requirements
- Graduates/Under Graduates
Experience Requirements
- Fresher s or Experience of 12 months+ in any BPO, chat/email preferred but not mandatory
Skills and Abilities
- Good written Communication and Typing Proficiency
- Ability to speak and understand English and Hindi
- Ability to write, read and speak English to suit business need
- Basic Email & Chat Etiquettes
- Decision Making, numerical ability & logical reasoning
- Customer Focus and Being Attentive
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