SAM Analyst

Job Description The Role Software Asset Management (SAM) function is crucial role to ensures every software asset is compliant, cost-efficient, properly procured, centrally governed, and strategically aligned with business needs, without compromising on quality or industry standards. SAM Analyst will play key role in managing and optimizing Hapag-Lloyd's software and SaaS assets throughout their lifecycle. The role ensures compliance with licensing agreements, cost efficiency, and data accuracy while supporting procurement, audit, and renewal processes. Key Responsibilities & Tasks - Assist in establishing and maintaining a comprehensive SAM Framework for all software and SaaS applications across the organization. - Maintain accurate and up-to-date software & contract inventory, ensuring data quality within SAM tools and CMDB systems. - Track and manage software entitlements, usage, renewals, and compliance to prevent overspend and license violations. - Work with 3rd party SAM tools like Flexera, Nexthink to analyze software usage and prepare license position reports. - Support audits and compliance initiatives with accurate software inventory, license documentation - Create and maintain dashboards and reports that provide transparency into software utilization, compliance, and portfolio health. - Help evaluate and onboard new software solutions, ensuring compliance with IT and SAM governance standards. - Collaborate with Procurement and Vendor Management teams during renewals, true-ups, negotiations, and sourcing decisions by providing data-driven insights. - Identify opportunities for license optimization, including reharvesting, right-sizing, subscription cleanup, and software rationalization to reduce cost. - Monitor unauthorized, unlicensed, or end-of-life software to reduce compliance risks. - Contribute to continuous improvement by recommending process enhancements and enabling automation to streamline SAM operations. - Track SaaS usage, inactive accounts, over-licensed subscriptions, and cloud marketplace purchases, ensuring proper license utilization and BYOL governance. Behaviours & Approach - Strong analytical and problem-solving skills - Team-oriented with excellent communication and collaboration skills - Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork - Ability to act under pressure and to manage efficiently crisis situations - Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense Work Experience - Strong knowledge of enterprise software licensing (Microsoft, AWS, IBM, SAP & major SaaS providers. - Proficiency with SAM tools such as Flexera, Snow, ServiceNow SAM Pro, Nexthink, or equivalent. - Strong analytical and data reconciliation skills using Excel, QlikSense, or equivalent tools. - Experience with software compliance, audit preparation, and ELP generation. - Understanding of IT asset lifecycle management and discovery tools (SCCM, Intune, Tanium, etc.). - Strong communication skills for working with Procurement, Finance, Security, and external vendors. - Ability to interpret contracts, entitlements, and licensing terms. Educational Qualifications & Certifications - Bachelor's or master's degree in computer science, Engineering, or related discipline - English language expert proficiency - CSAM (IAITAM) Foundation in SAM lifecycle and compliance. - ITIL 4 Specialist: ITAM For process alignment and governance. - Microsoft / AWS Licensing Specialist What We Offer - Competitive salary - Self & Family Health Insurance - Global Staff Bonus - Employees Deposit Linked Insurance Scheme (EDLI) - Learning & Development through HL Academy - Leave Travel Allowance - Recreation facilities - Privilege, Casual and Sick leaves