SAM Analyst

2 days ago

Chennai, Tamil Nadu, India Hapag-Lloyd AG Full time

The Role
Software Asset Management (SAM) function is crucial role to ensures every software asset is compliant, cost-efficient, properly procured, centrally governed, and strategically aligned with business needs, without compromising on quality or industry standards.

SAM Analyst will play key role in managing and optimizing Hapag-Lloyd's software and SaaS assets throughout their lifecycle. The role ensures compliance with licensing agreements, cost efficiency, and data accuracy while supporting procurement, audit, and renewal processes.

Key Responsibilities & Tasks

  • Assist in establishing and maintaining a comprehensive SAM Framework for all software and SaaS applications across the organization.
  • Maintain accurate and up-to-date software & contract inventory, ensuring data quality within SAM tools and CMDB systems.
  • Track and manage software entitlements, usage, renewals, and compliance to prevent overspend and license violations.
  • Work with 3rd party SAM tools like Flexera, Nexthink to analyze software usage and prepare license position reports.
  • Support audits and compliance initiatives with accurate software inventory, license documentation
  • Create and maintain dashboards and reports that provide transparency into software utilization, compliance, and portfolio health.
  • Help evaluate and onboard new software solutions, ensuring compliance with IT and SAM governance standards.
  • Collaborate with Procurement and Vendor Management teams during renewals, true-ups, negotiations, and sourcing decisions by providing data-driven insights.
  • Identify opportunities for license optimization, including reharvesting, right-sizing, subscription cleanup, and software rationalization to reduce cost.
  • Monitor unauthorized, unlicensed, or end-of-life software to reduce compliance risks.
  • Contribute to continuous improvement by recommending process enhancements and enabling automation to streamline SAM operations.
  • Track SaaS usage, inactive accounts, over-licensed subscriptions, and cloud marketplace purchases, ensuring proper license utilization and BYOL governance.

Behaviours & Approach

  • Strong analytical and problem-solving skills
  • Team-oriented with excellent communication and collaboration skills
  • Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork
  • Ability to act under pressure and to manage efficiently crisis situations
  • Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense

Work Experience

  • Strong knowledge of enterprise software licensing (Microsoft, AWS, IBM, SAP & major SaaS providers.
  • Proficiency with SAM tools such as Flexera, Snow, ServiceNow SAM Pro, Nexthink, or equivalent.
  • Strong analytical and data reconciliation skills using Excel, QlikSense, or equivalent tools.
  • Experience with software compliance, audit preparation, and ELP generation.
  • Understanding of IT asset lifecycle management and discovery tools (SCCM, Intune, Tanium, etc.).
  • Strong communication skills for working with Procurement, Finance, Security, and external vendors.
  • Ability to interpret contracts, entitlements, and licensing terms.

Educational Qualifications & Certifications

  • Bachelor's or master's degree in computer science, Engineering, or related discipline
  • English language – expert proficiency
  • CSAM (IAITAM) – Foundation in SAM lifecycle and compliance.
  • ITIL 4 Specialist: ITAM – For process alignment and governance.
  • Microsoft / AWS Licensing Specialist

What We Offer

  • Competitive salary
  • Self & Family Health Insurance
  • Global Staff Bonus
  • Employees' Deposit Linked Insurance Scheme (EDLI)
  • Learning & Development through HL Academy
  • Leave Travel Allowance
  • Recreation facilities
  • Privilege, Casual and Sick leaves

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