ITAM - Software Asset Management Analyst

2 days ago

Pune India Davies Full time

Job Description Department: Procurement Location: Pune Description We are seeking a skilled and detail-oriented Software Asset Analyst with extensive experience in IT Asset Management (ITAM) and Software Asset Management (SAM) using ServiceNow. The ideal candidate will have a strong background in managing software licenses, certificates, and integrations with enterprise tools such as Intune, SCCM, and ServiceNow Discovery. Key Responsibilities - Manage and optimize software assets across the organization using ServiceNow SAM Pro. - Maintain accurate records of software licenses, entitlements, and usage to ensure compliance and cost efficiency. - Administer and enhance the Certificate Management module in ServiceNow, ensuring timely renewals and compliance. - Collaborate with IT and security teams to manage digital certificates and software licensing lifecycle. - Integrate ServiceNow with tools like Microsoft Intune, SCCM, and Discovery for automated asset tracking and reconciliation. - Maintain and improve CMDB data quality, ensuring accurate relationships and dependencies. - Generate reports and dashboards to provide insights into software usage, compliance, and optimization opportunities. - Support audits and ensure alignment with internal policies and external regulations. - Identify opportunities for process improvement and automation within the ITAM/SAM framework. Skills, Knowledge & Expertise - Minimum 5 years of experience in IT Asset Management or Software Asset Management. - At least 3 years of hands-on experience with ServiceNow, specifically SAM Pro and Certificate - Management modules. Strong understanding of software licensing models (perpetual, subscription, SaaS). - Experience with CMDB management and integrations with Intune, SCCM, and ServiceNow - Discovery. Familiarity with ITIL processes and ITSM frameworks. Excellent analytical, documentation, and communication skills. Ability to work independently and collaboratively in a fast-paced environment. - ServiceNow Certified Implementation Specialist Software Asset Management. - Experience with scripting and automation in ServiceNow (e.g., Business Rules, Workflows). - Knowledge of cybersecurity principles related to certificate management. - Experience in enterprise environments with large-scale software deployments.

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