ITAM - Software Asset Management Analyst

2 days ago

Pune, Maharashtra, India Davies Full time

Department:
Procurement

Location:
Pune

Description
We are seeking a skilled and detail-oriented Software Asset Analyst with extensive experience in IT Asset Management (ITAM) and Software Asset Management (SAM) using ServiceNow. The ideal candidate will have a strong background in managing software licenses, certificates, and integrations with enterprise tools such as Intune, SCCM, and ServiceNow Discovery.

Key Responsibilities

  • Manage and optimize software assets across the organization using ServiceNow SAM Pro.
  • Maintain accurate records of software licenses, entitlements, and usage to ensure compliance and cost efficiency.
  • Administer and enhance the Certificate Management module in ServiceNow, ensuring timely renewals and compliance.
  • Collaborate with IT and security teams to manage digital certificates and software licensing lifecycle.
  • Integrate ServiceNow with tools like Microsoft Intune, SCCM, and Discovery for automated asset tracking and reconciliation.
  • Maintain and improve CMDB data quality, ensuring accurate relationships and dependencies.
  • Generate reports and dashboards to provide insights into software usage, compliance, and optimization opportunities.
  • Support audits and ensure alignment with internal policies and external regulations.
  • Identify opportunities for process improvement and automation within the ITAM/SAM framework.

Skills, Knowledge & Expertise

  • Minimum 5 years of experience in IT Asset Management or Software Asset Management.
  • At least 3 years of hands-on experience with ServiceNow, specifically SAM Pro and Certificate
  • Management modules. Strong understanding of software licensing models (perpetual, subscription, SaaS).
  • Experience with CMDB management and integrations with Intune, SCCM, and ServiceNow
  • Discovery. Familiarity with ITIL processes and ITSM frameworks. Excellent analytical, documentation, and communication skills. Ability to work independently and collaboratively in a fast-paced environment.
  • ServiceNow Certified Implementation Specialist – Software Asset Management.
  • Experience with scripting and automation in ServiceNow (e.g., Business Rules, Workflows).
  • Knowledge of cybersecurity principles related to certificate management.
  • Experience in enterprise environments with large-scale software deployments.

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