ERP Implementation Associate – EdTech Systems

4 weeks ago

Bengaluru, Karnataka, India IFIM Institutions Full time
Job Description

Job Summary:

We are seeking a motivated and detail-oriented ERP Implementation Associate to oversee and manage the successful rollout of education-focused software systems. The role requires hands-on experience in the implementation and support of ERP systems in academic institutions, including Learning Management Systems (LMS), Student Information Systems (SIS), and Accreditation Management modules. The ideal candidate should understand the academic lifecycle and work collaboratively with stakeholders including teaching, non-teaching staff, and students.

Key Responsibilities:

1. ERP Implementation & Configuration

Manage end-to-end implementation of education ERP modules such as:

o Kos (Admissions, Enrollment, Academics, Exams)

o LMS (Course Management, Assessments, Content Delivery)

o Accreditation & Compliance Modules

o HR & Payroll, Finance, and Inventory Modules as applicable

Configure workflows, roles, access controls, reports, and dashboards for different user categories.

Customize and map academic processes to ERP modules (e.g., academic calendars, grading systems and etc).

2. Client Coordination & Training

Act as the primary point of contact for assigned institutions during ERP rollout.

Conduct training sessions and workshops for stakeholders including:

o Faculty on LMS, Attendance, Assessments

o Admin Staff on SIS, HR, Finance modules

o Students on portals, mobile apps, and online access

Document client requirements and perform gap analysis for process improvements.

3. Support & Issue Resolution

Provide first-line support during implementation and post-go-live.

Coordinate with technical teams for bug fixes, customizations, and updates.

Maintain detailed logs of client issues and track resolution progress.

4. Data Management & Migration

Assist with data collection, cleansing, and migration from legacy systems to the new platform.

Verify data integrity and ensure compliance with institutional data policies.

5. Process Documentation & Reporting

Maintain detailed implementation documentation (SOPs, user manuals, training guides).

Generate project progress reports, user feedback, and post-implementation reviews.

Key Skills & Competencies:

Technical Skills

Understanding of ERP platforms, especially in the education domain

Familiarity with LMS platforms (e.g., Moodle, Canvas)

Functional Knowledge

Education sector workflows and academic lifecycle:

o Admissions Course Management Exams Results Graduation

HR, Payroll, Finance basics in educational institutions

Soft Skills

Strong communication and interpersonal skills

Analytical thinking and problem-solving ability

Attention to detail and process orientation

Patience and user-focused mindset for dealing with diverse educational stakeholders

Preferred Industry Experience:

EdTech Companies

Educational Institutions (Universities/Colleges)

ERP/Software Implementation Firms

Package & Benefits:

Competitive Salary (based on experience)

Travel Allowance / Reimbursements (If applicable)

Access to Professional Development Tools

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