Hardware Lifecycle

3 weeks ago

India PeoplePlusTech Inc. Full time

Job Description

JOB TITLE:

Hardware Asset Management & CMDB Specialist

LOCATION:

Costa Rica, Mexico, Argentina, South Africa, Eastern Europe, India, Philippines, Vietnam, Malaysia, Indonesia,

WORK HOURS:

Flexible

Summary

We are looking for an experienced Hardware Asset Management (HAM) & CMDB Specialist to manage and enhance our client asset lifecycle and configuration management practices across global operations. This role involves driving end-to-end delivery, process optimization, CMDB governance, and working closely with internal and external stakeholders to ensure data accuracy, compliance, and performance improvement.

Responsibilities

- Manage end-to-end delivery of HAM and CMDB engagements, ensuring alignment with SLAs, KPIs, and service improvement initiatives.
- Configure robust Identification and Reconciliation rules to ensure reliable CMDB data integrity.
- Monitor CMDB health and proactively resolve data conflicts between authoritative sources.
- Define and maintain standard Configuration Items (CIs), CI relationships, and classification schemas in line with business needs.
- Develop and maintain process documentation, policies, and compliance frameworks for HAM and CMDB.
- Create and enhance application maps using ServiceNow Service Mapping (good to have).
- Configure MID Servers for integrations and data synchronization (optional but desirable).
- Customize ServiceNow environments including scripting, automation, and module configuration.
- Design and manage reports and dashboards to support decision-making and transparency.
- Identify and implement opportunities for continuous service improvement.
- Define, improve, and manage periodic audit and verification processes for asset data.
- Conduct regular stakeholder engagements and cadence meetings to communicate status, issues, and opportunities.

Qualifications

- At least 3years of experience on this field
- Strong expertise in ServiceNow HAM and CMDB modules.
- Proven ability to drive operational excellence in IT asset and configuration management.
- Deep understanding of CMDB architecture, CI types, and dependency mapping.
- Experience handling large-scale data integration and reconciliation tasks.
- Excellent documentation and process design skills.
- Strong communication and stakeholder management abilities across global teams.

Preferred Qualifications:

- Experience with Service Mapping and MID Server configuration.
- Ability to write custom scripts within ServiceNow for automation and customization.
- Background in ITIL practices and IT Service Management frameworks.
- Certification - ServiceNow CIS, Certified Asset Management Professional

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