Customer Support Executive

4 weeks ago

Mumbai, Maharashtra, India Wellbeing Nutrition Full time
Job Description

Location: Mumbai

About Us:

Wellbeing Nutrition is revolutionising the nutraceutical industry by providing high-quality, science-backed supplements and wellness products directly to consumers. Our mission is to empower individuals to take control of their health and well-being through education, transparency, and access to premium nutritional products.

Position Overview: As a Customer Support Representative in WBN, you&aposll be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience via various channels, while documenting interactions and escalating complex cases, along with upselling WBNs products.

Key Responsibilities:

Customer Interaction:

- Handle inbound customer calls and respond to inquiries in a polite and professional manner.
- Provide clear and accurate information about products, services, and company policies.
- Listen actively to customer concerns and understand their needs.
- Escalate complex or sensitive issues to the relevant team.

Issue Resolution:

- Identify and resolve customer issues promptly over the phone.
- Guide customers through troubleshooting steps where required.
- Record details of customer queries and resolutions in the CRM system.
- Follow up with customers when necessary to ensure satisfaction.

Product/Service Knowledge:

- Maintain a good understanding of products, services, and company policies.
- Stay updated on new features, offers, and processes to assist customers effectively.

Upselling:

- While resolving queries, promote relevant products or services to customers to drive revenue.

Collaboration:

- Coordinate with other teams to ensure smooth customer service.
- Share feedback and suggestions to improve processes.

Requirements:

- Excellent communication skills in English and Hindi.
- Good listening skills and the ability to explain information clearly.
- Customer-focused approach and a polite, professional telephone manner.
- Strong problem-solving abilities.
- Experience in a customer service or call center role handling inbound calls is preferred.
- Basic computer knowledge; familiarity with CRM systems is a plus.

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India HEALTHCELL SERVICES PRIVATE LIMITED Full time

    Company Description HEALTHCELL SERVICES PRIVATE LIMITED is a & health care company based in Mumbai, Maharashtra, India. Role Description This is a full-time on-site role for a Customer Support Executive (Night Shift) located in Mumbai. The Customer Support Executive will be responsible for providing excellent customer service, handling customer inquiries...

  • Customer Support Executive

    5 days ago

    Mumbai, Maharashtra, India Urban Platter Full time

    We are looking for a passionate and energetic Customer Support Executive (Fresher) with excellent communication skills who can assist our customers with queries, orders, and feedback across different platforms (calls, emails, WhatsApp, etc.)Key Responsibilities:Handle customer inquiries professionally and promptly via phone, email, and chat.Assist...

  • Customer Support

    6 days ago

    Mumbai, Maharashtra, India Assignedge Network Private Limited Full time

    Job DescriptionJob Title: Customer Support ExecutiveLocation: Matunga, MumbaiExperience: 25 yearsSalary: 35,000 40,000Job OverviewWe are looking for a proactive and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate will have prior experience in handling customer queries, providing prompt solutions, and ensuring...

  • Customer Support Executive

    6 days ago

    Mumbai, Maharashtra, India Hti Manpower Outsoursing Services Private Limited Full time

    Job DescriptionDescriptionWe are looking for a dedicated and enthusiastic Customer Support Executive to join our team in India. This role is ideal for freshers or entry-level candidates who are eager to start their career in customer service and make a positive impact on customer satisfaction.Responsibilities- Respond to customer inquiries via phone, email,...

  • Customer Support Executive

    4 weeks ago

    Mumbai, Maharashtra, India Abelini Limited Full time

    We are a UK-based online diamond jewellery brand — www.abelini.com — specialising in diamond rings, earrings, and pendants. While our business is focused on the UK market, all operations are efficiently managed from our office in India.We are now looking to hire a Customer Support Executive who will work in a hybrid model (partial in-office, partial...

  • Senior Customer Support Executive

    3 weeks ago

    Mumbai, Maharashtra, India TEBillion Full time

    Job DescriptionCompany DescriptionTEBillion provides technology-driven solutions that optimize business processes through automation, digitization, and integration. Our premier product, TEB Apps, is a business automation and CRM software designed to maximize conversion rates, accelerate growth, and boost revenue.Role DescriptionThis is a full-time, on-site...

  • Customer Support Executive

    3 days ago

    Navi Mumbai, Maharashtra, India navir consulants Full time

    handle incoming customer calls, resolve queries, and provide excellent service support.Experience0 - 1 YearsNo. of Openings15EducationHigher Secondary, Secondary SchoolRoleCustomer Support ExecutiveIndustry TypeIT-Hardware & Networking / IT-Software / Software ServicesGender[ Male / Female ]Job CountryIndiaType of JobFull TimeWork Location TypeWork from...

  • Customer Support Executive

    3 weeks ago

    Mumbai, Maharashtra, India Criniti's Management Services LLP Full time

    Job Title: Junior Customer Support ExecutiveJob Type: Full-time We seek a dynamic and customer-oriented individual to join our call centre team. As an inbound call centre candidate, you will handle incoming customer calls, answer queries, and ensure customer satisfaction with our products and services.About Our Client: Our client is a renowned restaurant...

  • Customer Support Executive

    2 weeks ago

    Mumbai, Maharashtra, India Criniti's Management Services LLP Full time

    Job Title: Junior Customer Support Executive Job Type: Full-time We seek a dynamic and customer-oriented individual to join our call centre team. As an inbound call centre candidate, you will handle incoming customer calls, answer queries, and ensure customer satisfaction with our products and services. About Our Client: Our client is a renowned...

  • Customer Support

    4 weeks ago

    Mumbai, Maharashtra, India CIEL HR Full time

    Role Customer Support Email and Chat Support Experience 1-6 YearsLocation Mumbai AndheriNotice Period Immediate to 30 DaysAbout your role You have exceptional organisational and time management skills the ability to perform smoothly and consistently in a fast-paced environment You are a detail-oriented perfectionist who loves to take on a complex...