Customer Support Executive

3 days ago

Mumbai, Maharashtra, India Urban Platter Full time

We are looking for a passionate and energetic Customer Support Executive (Fresher) with excellent communication skills who can assist our customers with queries, orders, and feedback across different platforms (calls, emails, WhatsApp, etc.)Key Responsibilities:Handle customer inquiries professionally and promptly via phone, email, and chat.Assist customers with order placements, delivery updates, product information, and general support.Coordinate with internal departments like Logistics, Sales, and Operations to resolve issues.Maintain accurate records of interactions, follow-ups, and resolutions.Work closely with the team to identify feedback and help improve the customer journey.Ensure timely resolution and customer satisfaction with a warm, helpful attitude.Requirements:Freshers are welcomeExcellent verbal and written communication skills in English (Hindi or Marathi is a bonus).Basic computer knowledge (MS Office, email, chat tools).Positive attitude and problem-solving approach.Willingness to learn and grow in a fast-paced environment.Ability to work from our Mahim office.Salary Range: Up to 2LPA

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