Senior Customer Support Executive

3 weeks ago


Mumbai, Maharashtra, India TEBillion Full time
Job Description

Company Description

TEBillion provides technology-driven solutions that optimize business processes through automation, digitization, and integration. Our premier product, TEB Apps, is a business automation and CRM software designed to maximize conversion rates, accelerate growth, and boost revenue.

Role Description

This is a full-time, on-site role for a Senior Customer Support Executive, located in Mumbai. The Senior Customer Support Executive will handle day-to-day tasks including providing customer support, ensuring customer satisfaction, managing online support services, and delivering exceptional customer service.

Desired Profile Required:

3+ years of experience in Customer Support /Account management

Understanding about ERP/CRM software products

Knowledge on Product demonstration and providing training to the end users.

Expert in handling customer queries

Good to have knowledge on Cloud / SAAS base application

Should be quality focused

Excellent verbal and written communication skills

Must have strong conceptual knowledge

Must be customer centric, confident and patient.

Ready to travel interstate and intercity

Key Roles & Responsibilities:

In-house Product Subject Matter Expert

Responsible for internal and external product training

Providing application support to the end-users.

Performing Manual functional and regression testing of features before release

Diagnose, analyse and solve client queries/issues.

Responsible for product roll out to customer

Manage customer expectations and wish lists

Product user acceptance sign off

Responsible for working with teams, vendors and other business partners.

Responsible for Customer service and support team

- Office No: - Ardent House, Office No 1-2-3, Next to Udyog Bhavan, Sonawala Road, Goregaon East, Mumbai 400063.

  • Mumbai, Maharashtra, India First source Full time

    Job DescriptionEligibility Criteria:1. Good verbal communication skills; proficient in written & reading skills2. Basic knowledge on computer, keyboarding skills, basic Microsoft Office (Outlook, Word, Excel)3. Minimum qualification Undergrad Any Graduate with Experience - No BE / B.Tech Freshers4. Looking for Freshers & Experienced up to 3 years5. Key...


  • Navi Mumbai, Maharashtra, India beBeeCustomer Full time ₹ 33,000 - ₹ 37,000

    Key Role:Senior Customer Service ProfessionalJob Overview:We seek an experienced Senior Customer Service Executive to spearhead our customer service team. This crucial role involves resolving complex customer queries, providing accurate product and service information, and delivering exceptional support experiences.Responsibilities & Expectations: Resolve...


  • Mumbai, Maharashtra, India First source Full time

    Job DescriptionEligibility Criteria:1. Good verbal communication skills; proficient in written & reading skills2. Basic knowledge on computer, keyboarding skills, basic Microsoft Office (Outlook, Word, Excel)3. Minimum qualification Undergrad Any Graduate with Experience - No BE / B.Tech Freshers4. Looking for Freshers & Experienced up to 3 years5. Key...


  • Mumbai, Maharashtra, India HEALTHCELL SERVICES PRIVATE LIMITED Full time

    Company Description HEALTHCELL SERVICES PRIVATE LIMITED is a & health care company based in Mumbai, Maharashtra, India. Role Description This is a full-time on-site role for a Customer Support Executive (Night Shift) located in Mumbai. The Customer Support Executive will be responsible for providing excellent customer service, handling customer inquiries...


  • Mumbai, Maharashtra, India Manipal Technologies Limited Full time

    Job Description:Dynamic and experienced Senior Customer Support will have excellent communication skills, strong attention to detail, and a passion for ensuring exceptional customer experiences by coordinating with all the external and internal stakeholders. As a Senior Customer Support Staff member will serve as a mentor within the customer support team,...


  • Mumbai, Maharashtra, India Manipal Technologies Limited Full time

    Job Description: Dynamic and experienced Senior Customer Support will have excellent communication skills, strong attention to detail, and a passion for ensuring exceptional customer experiences by coordinating with all the external and internal stakeholders. As a Senior Customer Support Staff member will serve as a mentor within the customer support team,...


  • Mumbai, Maharashtra, India CYBERTEC PostgreSQL Services and Support Full time

    Senior PostgreSQL Support Engineer (Full time, Austria or Remote)CYBERTEC PostgreSQL is seeking a Senior PostgreSQL Support Engineer (Level 3/4 Escalation) to join our team. If you live and breathe PostgreSQL, thrive on solving the toughest performance puzzles, and enjoy mentoring the next generation of database pros, this role is for you. About CYBERTEC...


  • Mumbai, Maharashtra, India Urban Platter Full time

    We are looking for a passionate and energetic Customer Support Executive (Fresher) with excellent communication skills who can assist our customers with queries, orders, and feedback across different platforms (calls, emails, WhatsApp, etc.)Key Responsibilities:Handle customer inquiries professionally and promptly via phone, email, and chat.Assist...

  • Customer Support

    5 days ago


    Mumbai, Maharashtra, India Assignedge Network Private Limited Full time

    Job DescriptionJob Title: Customer Support ExecutiveLocation: Matunga, MumbaiExperience: 25 yearsSalary: 35,000 40,000Job OverviewWe are looking for a proactive and customer-focused individual to join our team as a Customer Support Executive. The ideal candidate will have prior experience in handling customer queries, providing prompt solutions, and ensuring...


  • Mumbai, Maharashtra, India beBeeAdministrative Full time ₹ 10,00,000 - ₹ 15,00,000

    Support Role for Senior ExecutiveWe are seeking a highly skilled support professional to work closely with our leadership team at a fast-growing investment management firm.This is an exceptional opportunity for someone who can provide high-level administrative support, handle multiple priorities, and communicate effectively with senior stakeholders.The...