
Senior Customer Support Executive
3 weeks ago
Company Description
TEBillion provides technology-driven solutions that optimize business processes through automation, digitization, and integration. Our premier product, TEB Apps, is a business automation and CRM software designed to maximize conversion rates, accelerate growth, and boost revenue.
Role Description
This is a full-time, on-site role for a Senior Customer Support Executive, located in Mumbai. The Senior Customer Support Executive will handle day-to-day tasks including providing customer support, ensuring customer satisfaction, managing online support services, and delivering exceptional customer service.
Desired Profile Required:
3+ years of experience in Customer Support /Account management
Understanding about ERP/CRM software products
Knowledge on Product demonstration and providing training to the end users.
Expert in handling customer queries
Good to have knowledge on Cloud / SAAS base application
Should be quality focused
Excellent verbal and written communication skills
Must have strong conceptual knowledge
Must be customer centric, confident and patient.
Ready to travel interstate and intercity
Key Roles & Responsibilities:
In-house Product Subject Matter Expert
Responsible for internal and external product training
Providing application support to the end-users.
Performing Manual functional and regression testing of features before release
Diagnose, analyse and solve client queries/issues.
Responsible for product roll out to customer
Manage customer expectations and wish lists
Product user acceptance sign off
Responsible for working with teams, vendors and other business partners.
Responsible for Customer service and support team
- Office No: - Ardent House, Office No 1-2-3, Next to Udyog Bhavan, Sonawala Road, Goregaon East, Mumbai 400063.
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