[Urgent Search] Customer Support Associate

14 hours ago

Thane MH IN Jobted IN C2 Full time

Serve as the primary point of contact for customers providing them with world-class service and support Handle customer inquiries and complaints in a professional and courteous manner escalating issues as necessary Maintain up-to-date knowledge of company products and services as well as industry trends Use active listening skills to understand customer needs and provide solutions that address those needs Proactively identify opportunities to improve the customer experience and make recommendations to management Assist customers with product setup and troubleshooting Process customer orders and returns in an accurate and efficient manner Update customer records in the company database in a timely and accurate manner Follow up with customers after purchase to ensure they are satisfied with their experience Generate reports on customer satisfaction levels and areas for improvement Train new customer service representatives on company policies and procedures Participate in team meetings and contribute to continuous improvement initiatives Job Types Full-time Permanent Fresher Pay 22 000 00 - 30 000 00 per month Benefits Health insurance

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