Only 24h Left: Customer Support Associate

2 days ago

Thāne, Maharashtra, India DirectUsHr Services Full time

Dear Candidate As discussed please find below the job description attached kindly share your updated resume along with the below information About Company Vqualify At Vqualify we simplify vehicle financing in India Our platform connects you with the best rates and flexible terms for cars scooters motorcycles and commercial vehicles Experience smooth affordable financing Vqualify made refinancing my car a breeze Their rates were unbeatable and the fully digital process was incredibly smooth Highly recommended Website https vqualify com VQualifyAuto Rickshaw Pickup Two Wheeler Four Wheeler Truck TractorPiaggio BSVI Ape Auto DX Dieselvqualify com Position Customer Support Executive Department Customer Service Reports To Center Manager Team Lead Location Ramdev Plaza CMI 301 302 Western Express Hwy near Maruti Nexa Showroom Kashimira Mira Road East Thane Mira Bhayandar Maharashtra 401107 Working Days and Timings Monday- Saturday 10 00 am to 6 00 pm Position Overview The Customer Support Executive is responsible for driving online 2w 3w 4w loan product sales through proactive selling techniques and exemplary customer service This role requires communication skills sales acumen and the ability to handle customer queries effectively Key Responsibilities Sales Lead Generation Make outbound calls to potential customers who have dropped leads on digital channels to promote auto loan products and services Understand customer needs and recommend suitable products services Help customers take online loan journeys and get loan sanction letters Achieve and exceed monthly sales targets Customer Service Management Handle customer inquiries providing appropriate solutions and alternatives within the time limits Process customer orders ensuring all information is accurate Keep records of customer interactions transactions comments and complaints Product Knowledge Stay up-to-date with loan products features benefits pricing Rate of interest EMI Tenure and other promotional offers Educate customers about the features and benefits of products and services Team Collaboration Work closely with team members to ensure consistent high-quality service and to share best practices Attend team meetings and training sessions Data Management Maintain accurate records of calls made and specify the outcome on each call Update customer records in the company s database as required Compliance Adhere to all company policies procedures and ethical standards Ensure compliance with data protection regulations Qualifications Skills High school diploma or equivalent college degree preferred Previous telesales experience preferably in an auto loan vehicle insurance call centre environment Strong communication skills both verbal and written Proficient in computer skills including CRM software and MS Office Exceptional negotiation and persuasion skills Excellent active listening problem-solving and organisational skills Basic Fluency in English If you have any doubts please feel free to reach out on the below mentioned contact Thanks Regards Naina Contact 91- 8319348037 Job Type Full-time Pay 9 822 69 - 20 000 00 per month Benefits Cell phone reimbursement Provident Fund Schedule Day shift Supplemental Pay Performance bonus Work Location In person

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