Senior Sales Trainer

Job Description

Credila is seeking a skilled Sales Trainer to develop and deliver comprehensive training programs for call center and field sales teams across India, focusing on sales skills, product knowledge, and communication. This role is essential for building a scalable sales training infrastructure and enhancing sales performance

- Design and deliver sales training: Create interactive modules covering soft skills such as communication, negotiation, objection handling, and sales pitching, alongside detailed product and process training for new and existing sales staff.
- Coaching and evaluation: Provide personalized coaching by analyzing client interactions, identifying performance gaps, and offering actionable feedback to improve sales effectiveness.
- Training development and infrastructure: Collaborate with subject-matter experts to maintain up-to-date training content, customize methods for diverse teams, lead onboarding and ongoing learning, and support building digital training infrastructure.
- The role will involve extensive travel across the country.
- A proactive mindset and readiness to contribute to the building of a scalable, modern sales training infrastructure are key to success in this role.

Responsibilities

- Design & Deliver Training:
- Structure and conduct interactive training modules on sales soft skills (communication, negotiation, objection handling, sales pitch), as well as comprehensive product and process training, for new and existing Sales Executives and Call Center employees.
- Coaching & Evaluation:
- Provide personalized coaching to sales executives by reviewing their client conversations, diagnosing performance gaps, delivering actionable feedback, and guiding them toward measurable improvements in sales effectiveness.
- Product & Process Mastery:
- Collaborate with Sales Team subject-matter experts to learn and document Credila's products and internal sales processes. Continuously update training materials as products or processes evolve.
- Customization & Evaluation:
- Adapt training methods and content for diverse sales teams (call center vs. field executives, Sales Managers). Regularly assess training outcomes and participant progress through quizzes, simulations, and feedback mechanisms.
- Onboarding & Ongoing Development:
- Lead onboarding programs for freshers, equipping new hires with skills for rapid ramp-up. Provide ongoing learning sessions for current staff to close skill gaps and drive sales performance.
- Training Infrastructure Support:
- Help define requirements and participate in building a scalable training infrastructure (digital content, LMS, interactive modules) to support continuous hiring and development.

Skills and Behavioral Competencies:

- Training Facilitation: Strong presentation, interactive teaching, and session management ability.
- Sales & Negotiation Expertise: Proven ability to train on advanced sales techniques, including (but not limited to) objection handling, cross-selling, and closing.
- Communication Skills: Exceptional verbal, written, and interpersonal skills; proficiency in English and regional languages is a plus.
- Product Learning Agility: Aptitude and willingness to master complex product features and lending processes unique to education loans.
- Content Development: Capability to create, update, and maintain engaging training content/materials.
- Collaboration: Effectively coordinates with internal product/process owners to ensure training is accurate and up to date.
- Analytical Thinking: Ability to assess training effectiveness using feedback, KPIs, and sales metrics.
- Networking, Influencing Others and Negotiating Prowess are useful competencies in this role.
- Self Confidence, Resilience, Ownership are key behavioral traits needed to succeed.

"Good to have" skills - Preferred but not mandatory –

- Voice & Accent Coaching: Familiarity (if not direct experience) in voice modulation, accent neutralization, and call etiquette training methodology, for call center staff.

Qualifications and Experience

- Graduate in any stream. MBA from a premier institute
- Sales Experience: 4–7 years in sales or sales training roles (preferably in BFSI/loan sales/call centers).
- Training Delivery: Hands-on experience conducting both classroom and virtual training.
- Education: Bachelor's degree; training certifications preferred.

Job Location: Mumbai (Kalina)

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