(Urgent) Customer Relationship Manager

3 days ago


Kottayam KL IN EVM Citroen Full time

Assists in resolving customer complaints and coordinates factory assistance when all dealership resources have been exhausted Monitor Customer Relations Targets in line with Organization Goals Share Customer Satisfaction Information with related department for action plan Introduces customers to service and parts personnel workshop location and hours of operation Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction Develops and monitors the results of a dealership customer service questionnaire Monitor timely Complaints Resolutions Monitor customer comments and feedback on Social Media and ensure Brand Dealership reputation are in place Conduct Analysis of Market Competitors Market Conditions CR Campaign effectiveness o Provide Monthly CR Performance Plan Results to the Dealer Principal CEO Conduction of In-house Training Engaging with customers and Top care cases Pre-escalation of Sensitive cases to Field team and HO Root Cause Analysis and corrective action plan implementation and monitoring Be vigilant that all customers are being attended promptly by the respective staff Liaison with related departments on critical issues Provides feedback on customer complaints for statistical analysis and suggests actions Upselling for EW RSA AMC etc to enhance customer retention Job Types Full-time Permanent Pay 15 000 00 - 30 000 00 per month Benefits Cell phone reimbursement Health insurance Provident Fund Work Location Remote



  • Kottayam, KL, IN INDEL AUTOMOTIVE PRIVATE LTD Full time

    Kairali Ford is seeking a dedicated and customer-oriented Customer Relationship Executive CRE to be the primary point of contact between our service center and customers The ideal candidate will ensure a smooth and satisfying customer experience from vehicle check-in to delivery while also building long-term relationships and promoting customer loyalty Greet...


  • Kottayam, KL, IN MALANKARA MULTI STATE COOPERATIVE CREDIT SOCIETY LIMITED Full time

    Knowledge of Deposits Responsible for Deposit and other Loans Growth via various sales model Should have Experience in Customer service and operations Knowledge of Verification of customers KYC and other documents Maintaining good Relationship with the clients and ensure Business Targets Responsible for manage cash Valuable items and Bank transaction Ready...


  • Irinjalakuda, KL, IN BK SQUARE INTERNATIONAL CONSULTANT Full time

    A Customer Relationship Manager CRM in a financial firm builds and maintains client relationships by understanding their needs providing financial advice and ensuring customer satisfaction Key responsibilities include acquiring new clients retaining existing ones managing investment portfolios and achieving sales targets through upselling and cross-selling...


  • Kottayam, KL, IN Medcity Study Abroad Full time

    Position Relationship Manager -Life Insurance Industry Insurance Location Pala CTC Up to 4 LPA - 5 LPA Preferred Candidates Professionals with prior experience in the Insurance Industry General Overview of the Role The Relationship Manager - Life insurance will be responsible for building and managing relationships with channel partners ensuring smooth...


  • Kollam, KL, IN panachamoottil Full time

    Customer Relationship Manager - Job Responsibilities As the Customer Relationship Manager you will be responsible for building and maintaining strong customer relationships ensuring customer satisfaction and supporting business growth through effective communication and service Your key responsibilities include Customer Engagement Retention Act as the...


  • Kottayam, KL, IN EASY FINCAP Full time

    Company Description We suggest you enter details about Easy Fincap here Role Description This is a full-time on-site role for a Customer Relations Executive located in Kottayam The Customer Relations Executive will be responsible for managing client relations ensuring customer satisfaction providing excellent customer service and effective...


  • Kottayam, KL, IN RAJ REGENT KURICHY Full time

    A successful should be flexible enough to handle a variety of duties that pertain to your firm and clients Their main responsibility is to make sure a company s customers are happy so they continue to do business with the organization Here are some specific daily duties you may wish to include in your Account Manager job description Communicating with...


  • Kottayam, KL, IN Factorhuman Resources Pvt Ltd Full time

    Job description Designation Executive Relationship Manager Industry Life Insurance Channel Bancassurance Location Kottayam Pathanamthitta Kollam Trivandrum Ctc Up to 4 LPA Key Responsibilities Relationship Management Build and maintain relationships with bank branch staff branch managers and other key stakeholders to enhance the insurance sales process...


  • Kayankulam, KL, IN SS TVS Full time

    We are hiring for Customer Relationship Executive for SS HYUNDAI KAYAMKULAM Interested candidates can send your resume to 9539682052 or 9539682345 Experienced candidates in automobile can only apply Should know basic of Excel Location Kayamkulam Roles and Responsibility Building and maintaining strong customer relationships through...


  • Kottayam, KL, IN EVM Citroen Full time

    Assists in resolving customer complaints and coordinates factory assistance when all dealership resources have been exhausted Monitor Customer Relations Targets in line with Organization Goals Share Customer Satisfaction Information with related department for action plan Introduces customers to service and parts personnel workshop location and hours of...