▷ [Apply Now] Customer Relationship Manager

4 weeks ago


Kottayam KL IN EVM Citroen Full time

Assists in resolving customer complaints and coordinates factory assistance when all dealership resources have been exhausted Monitor Customer Relations Targets in line with Organization Goals Share Customer Satisfaction Information with related department for action plan Introduces customers to service and parts personnel workshop location and hours of operation Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction Develops and monitors the results of a dealership customer service questionnaire Monitor timely Complaints Resolutions Monitor customer comments and feedback on Social Media and ensure Brand Dealership reputation are in place Conduct Analysis of Market Competitors Market Conditions CR Campaign effectiveness o Provide Monthly CR Performance Plan Results to the Dealer Principal CEO Conduction of In-house Training o Engaging with customers and Top care cases Pre-escalation of Sensitive cases to Field team and HO Root Cause Analysis and corrective action plan implementation and monitoring Be vigilant that all customers are being attended promptly by the respective staff Liaison with related departments on critical issues Provides feedback on customer complaints for statistical analysis and suggests actions Upselling for EW RSA AMC etc to enhance customer retention Job Types Full-time Permanent Pay 15 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Health insurance Provident Fund Work Location Remote



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