Business Development/customer Success Manager

Company Description Our Mission At Palo Alto Networks everything starts and ends with our mission Being the cybersecurity partner of choice protecting our digital way of life Our vision is a world where each day is safer and more secure than the one before We are a company built on the foundation of challenging and disrupting the way things are done and we re looking for innovators who are as committed to shaping the future of cybersecurity as we are Who We Are We take our mission of protecting the digital way of life seriously We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration to execution From showing up for each other with integrity to creating an environment where we all feel included As a member of our team you will be shaping the future of cybersecurity We work fast value ongoing learning and we respect each employee as a unique individual Knowing we all have different needs our development and personal wellbeing programs are designed to give you choice in how you are supported This includes our FLEXBenefits wellbeing spending account with over 1 000 eligible items selected by employees our mental and financial health resources and our personalized learning opportunities - just to name a few Your Career Your role will centre on relationship management to achieve measurable results in increased revenue market share and depth within each sales segment Your success will span the creation and execution of unique business plans in your region in partnership with other Palo Alto Networks core sales organizations and channels Business Development Directly drive revenue by exceeding bookings goals for assigned partners and new initiatives Find and generate new customers while also growing existing accounts and partnerships Identify create and implement a comprehensive account strategy to develop new business and drive expansion growth with enterprise customers across your territory Scope negotiate and close enterprise contracts to exceed all bookings and revenue targets Establish access and create positive business relationships with key executives and senior-level decision-makers Develop new accounts and or expand existing accounts within the region Apply your knowledge of the cybersecurity industry market landscape technology and products to educate prospective and current customers on the business value of Unit 42 s offerings and services Develop relationships with select partners in your region to leverage their account presence and drive new growth and further penetration of Expanse s solutions Maintain accurate and up-to-date account intelligence in SFDC including regular forecasting of business opportunities to Sales and executive leadership Proactively identify up-sell opportunities and grow revenue Capture and nurture CISO and executive relationships to influence recurring strategic spend and product pull through Customer Success Ensure customers are maximizing their return on investment by owning the customer s on-boarding adoption satisfaction and advocacy across a portfolio of customers Provide high-touch white-glove customer outreach immediately post-close to shepherd customers through the on-boarding process Drive adoption by ensuring customers apply their purchased offering hours in a timely manner Serve as the first line of defense in solving customer support requests and coordinate and prioritize timely resolutions with consulting teams Develop a trusted advisor relationship with customer stakeholders executive sponsors and partners to drive cybersecurity solution adoption and ensure they are leveraging the solution to achieve full business value Ensure continual communication with customers regarding Unit 42 messaging current offerings and events Serve as a customer advocate in influencing the service and product roadmap Manage performance metrics such as CSAT renewal rate up-sell cross-sell lead identification and adoption Qualifications Your Experience Experience in Business Development and Sales roles within the cybersecurity industry Experience in Customer Success with an understanding of the customer journey A track record of exceeding sales quotas as a Major Large Account Manager Regional Sales Manager Channel Sales or Enterprise seller focused on F1000 accounts in high-growth companies Experience selling Enterprise Security solutions This includes SOC security-based products or services such as Incident Response Breach Management Malware Exploit Prevention and SIEM Experience with Subscription or SaaS solutions as a direct contributor is preferred Deep understanding of channel partners and a channel-centric go-to-market approach in your region In-depth knowledge of how specific industries might leverage security solutions and the ability to succinctly translate complex technical benefits to solve high-leverage business problems Proven track record of managing customer escalations balancing customer expectations and negotiating successful resolutions Ability to work in a fast-paced environment and multi-task Willingness to work flexibly as needed and be flexible for travel Additional Information The Team Our Unit 42 organization is dynamic high-energy and highly collaborative If you have an inner entrepreneurial spirit are comfortable working in fast-paced environments and yearn for hands-on impact then this organization is the right one for you As a member of the Unit 42 team you will be one of the founding members of a newly formed team responsible for the successful adoption of purchased offerings and driving the increased up-sell of additional services products We are looking for experienced SaaS sales or customer success professionals ideally with cybersecurity domain expertise who want to make an impact in a fast-paced high-growth environment Our Commitment We re problem solvers that take risks and challenge cybersecurity s status quo It s simple we can t accomplish our mission without diverse teams innovating together We are committed to providing reasonable accommodations for all qualified individuals with a disability If you require assistance or accommodation due to a disability or special need please contact us at Palo Alto Networks is an equal opportunity employer We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or other legally protected characteristics All your information will be kept confidential according to EEO guidelines