Service Delivery Lead
2 weeks ago
Job Description Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired bya collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizationsunlock the value of technology and build a more sustainable, more inclusive world. Your Role - Lead and manage Major Incident, Problem, and Change Management processes to ensure minimal business impact and high service quality. - Act as the primary point of contact during major incidents, coordinating resolution efforts and stakeholder communication. - Conduct root cause analysis for recurring issues and maintain the Known Error Database (KEDB). - Drive CAB/ECAB meetings and ensure compliance with Change Management processes. - Oversee service level management (SLM) and ensure adherence to ITIL standards. - Collaborate with cross-functional teams for process consulting, stakeholder management, and continuous service improvement. - Support process audits, compliance checks, and escalation management. Your Profile - 4-6 years of experience in IT Service Management with hands-on expertise in Incident, Problem, and Change Management. - Strong understanding of ITIL framework (ITIL v4 preferred). - Experience with Microsoft Identity Manager (MIM) and identity lifecycle operations. - Proficiency in service management tools like ServiceNow, BMC Remedy, etc. - Excellent communication, stakeholder management, and people management skills. - Experience in process consulting and release management. - Open to working in 24x7 shifts. - JLPT N3 certification preferred for Japanese linguistic skills. What You Will Love Working Capgemini - Opportunity to lead critical ITSM processes in a dynamic enterprise environment. - Exposure to global stakeholders and high-impact service delivery. - Continuous learning and certification support in ITIL and service management tools. - Collaborative culture focused on innovation and operational excellence. Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.
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Procurement Service Delivery Lead
5 days ago
India NielsenIQ Full timeJob Description Job Description Procurement Service Delivery Lead We are looking for a visionary leader to spearhead our global procurement service delivery operations. This role is pivotal in shaping the future of procurement excellence across multiple categories, driving innovation, and ensuring seamless service delivery. The Procurement Service Delivery...
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Customer Service
13 hours ago
india Whiz Delivery Full timeWhiz Delivery is looking for a sharp, organized Customer Service & Dispatch Representative to join our growing delivery operations team. We are a fast-growing Canadian last-mile delivery company expanding our footprint across Southern Ontario, British Columbia, and Quebec. If you are a calm problem-solver who loves keeping things moving smoothly, we want you...
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Lead - HR Service Delivery
5 days ago
Mumbai, India Michael Page Full timeJob Description - Lead and manage a team of HR shared services professionals - Strategic role Job Description . Lead, mentor, and manage the HR Shared Services team, ensuring the delivery of high-quality support across pre onboarding, employee life cycle, RTW, BGV and HR systems functions. . Oversee end-to-end HR Ops and TA Admin, data compliance and...
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Service Delivery Manager
2 weeks ago
Bengaluru, India Johnson Controls Full timeJob Description What You Will Do At Johnson Controls, we are powered by our people. As a Service Delivery Manager, you will play a key role in ensuring the seamless delivery of high-quality services to our clients, while fostering strong relationships and driving operational excellence. You will lead cross-functional teams, manage service-level agreements...
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Service Delivery Director
2 days ago
Bengaluru, India HCLTech Full timeJob Description Preferred locations: Hyderabad, Bangalore & Noida only The Delivery Head is responsible for overseeing the end-to-end delivery of projects and services, ensuring client satisfaction, maintaining quality standards, and leading the delivery team. This role requires strategic planning, strong leadership, and excellent stakeholder management...
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Customer Service
1 day ago
India Whiz Delivery Full time € 3,00,000 - € 3,60,000Whiz Delivery is looking for a sharp, organized Customer Service & Dispatch Representative to join our growing delivery operations team. We are a fast-growing Canadian last-mile delivery company expanding our footprint across Southern Ontario, British Columbia, and Quebec. If you are a calm problem-solver who loves keeping things moving smoothly, we want...
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Customer Service
1 day ago
India Whiz Delivery Full timeWhiz Delivery is looking for a sharp, organized Customer Service & Dispatch Representative to join our growing delivery operations team. We are a fast-growing Canadian last-mile delivery company expanding our footprint across Southern Ontario, British Columbia, and Quebec. If you are a calm problem-solver who loves keeping things moving smoothly, we want...
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Service Delivery Manager
3 weeks ago
India Hexaware Technologies Full timeJob Title Service Delivery Manager Location Bangalore to work from customer location Experience 18 - 20 years Job Summary We are looking for a seasoned Service Delivery Manager with extensive experience in IT delivery and program management The ideal candidate will have a strong background in Pharma Clinical Life Sciences domains leading large-scale...
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Service Delivery Manager
2 weeks ago
india Chronos Consulting Full timeJob Description IT vacancy with Oil and Gas client in India – Service Delivery Manager The Service Delivery Manager will be responsible for the strategic oversight and management of IT infrastructure, operational support, and IT security across the organization. This pivotal role entails leading the consolidation of IT services and infrastructure,...
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Service Delivery Manager
1 week ago
india Chronos Consulting Full timeJob Description IT vacancy with Oil and Gas client in India – Service Delivery Manager The Service Delivery Manager will be responsible for the strategic oversight and management of IT infrastructure, operational support, and IT security across the organization. This pivotal role entails leading the consolidation of IT services and infrastructure,...
