Lead - HR Service Delivery

2 days ago

Mumbai India Michael Page Full time

Job Description - Lead and manage a team of HR shared services professionals - Strategic role Job Description . Lead, mentor, and manage the HR Shared Services team, ensuring the delivery of high-quality support across pre onboarding, employee life cycle, RTW, BGV and HR systems functions. . Oversee end-to-end HR Ops and TA Admin, data compliance and onboarding processes, ensuring alignment with organizational objectives. . Ensure compliance with applicable data privacy regulations, including the management of Data Subject Access Requests and other relevant legal frameworks. . Partner closely with business/HR leaders and HR Business Partners to assess resourcing requirements and provide strategic resourcing advisory. . Drive enhancements in HR systems and reporting capabilities to improve data integrity, analytics, and operational efficiency. . Champion continuous improvement initiatives and implement best practices to elevate HR service delivery standards. . Design, implement, and improve HR processes for efficiency and scalability . Partner with CoEs, HRBPs, CHROs and external vendors to resolve escalated issues and ensure service continuity . Monitor and evaluate team performance through established KPIs, SLAs, and quality benchmarks, instituting corrective measures as needed. . Serve as the principal liaison between the Mumbai Shared Services centre and Global HR stakeholders, facilitating effective communication and collaboration. The Successful Applicant A successful Lead - HR Service Delivery should have: . Demonstrated leadership experience in HR, preferably within a shared services environment supporting Global or EMEA operations. . In-depth knowledge of respective country employment legislation, compliance mandates, and data privacy regulations. . Proven track record managing diverse HR functions including TA administration, Pre onboarding - BGV compliance, resourcing, and HRIS management. . Exceptional communication, stakeholder engagement, and leadership capabilities. . Strong proficiency with HR Information Systems (HRIS), reporting tools, and HR analytics. . Aptitude for driving operational excellence and leading organizational change initiatives. . Ensure adherence to SLAs and KPIs for service delivery. . Leading regular audits, system testing, and establish require controls . Manage and develop the Shared Services team, ensuring clarity of responsibilities, training, and growth . Excellent problem-solving skills and sound decision-making ability. . 18+ years of HR operations or shared services experience in a global company, including managing Global or EMEA operations from India. . 5+ years managing diverse teams, preferably in a centralized HR service delivery environment . Previous experience with Success Factors preferred, but experience with comparable HR systems considered. . Bachelor's degree in human resources, Business Administration, or a related discipline MBA preferred. . Professional HR certification such as CIPD or equivalent is highly desirable What's on Offer - Competitive remuneration package. - Comprehensive benefits package and leave policy. - Opportunity to work in a large organization. - Work in a collaborative and professional environment in Mumbai. If you are passionate about human resources and have the skills to lead HR Service Delivery, we encourage you to apply for this exciting opportunity.

  • Lead - Hr Service Delivery

    19 hours ago

    Mumbai, Maharashtra, India Michael Page Full time

    Seeking a seasoned and strategic HR leader to serve as the General Manager HR responsible to establish and overseeing the Global HR life cycle management from the client s Mumbai Shared Services Centre Lead mentor and manage the HR Shared Services team ensuring the delivery of high-quality support across pre onboarding employee life cycle RTW BGV and HR...

  • Lead - HR Service Delivery

    3 days ago

    Mumbai Suburban, India Michael Page Full time

    Lead and manage a team of HR shared services professionals Strategic role About Our Client This position is with a large organization in the business services and facilities management industry. The company is known for its robust operational framework and commitment to delivering exceptional services across various sectors. Job Description · Lead, mentor,...

  • Lead - HR Service Delivery

    5 days ago

    Mumbai Suburban, India Michael Page Full time

    Lead and manage a team of HR shared services professionalsStrategic roleAbout Our ClientThis position is with a large organization in the business services and facilities management industry. The company is known for its robust operational framework and commitment to delivering exceptional services across various sectors.Job Description· Lead, mentor, and...

  • Generalist - HR Service Delivery

    4 days ago

    Bengaluru, India SNC Lavalin Fayez Engineering Full time

    Job Description Job Description Job Description Overview We are seeking a high-potential individual to join our HR Service Delivery team. This role requires exceptional attention to detail, strong analytical skills, and the ability to draw insights from data to drive operational excellence. The individual will act as the sole HR Operations Partner for Korea,...

  • Director- HR Shared Services

    2 weeks ago

    India Coforge Full time

    Job Title: Director- HR Shared Services Skills: Onboarding, HR Shared Services, HR Operations, Global Mobility Experience: 15+ Yrs Location: Greater Noida We at Coforge Hiring for Director- Human Resource with the following skillset Key Responsibilities HR Service Delivery Lead and manage all HR Shared Services functions including Onboarding , Global...

  • HR Global Service Delivery Specialist

    3 weeks ago

    Mumbai, India RWS Full time

    This job is with RWS, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.HR Global Service Delivery Specialist Job LocationsIN-MumbaiPosted Date15 hours ago(04/11/2025 05:56)Job ID2025-5455# of Openings1CategoryHuman ResourcesBanding3 Job PurposeThe HR...

  • HR Global Service Delivery Specialist

    2 weeks ago

    Mumbai, India RWS Full time

    This job is with RWS, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.HR Global Service Delivery Specialist Job LocationsIN-MumbaiPosted Date3 days ago(04/11/2025 05:56)Job ID2025-5455# of Openings1CategoryHuman ResourcesBanding3 Job PurposeThe HR...

  • Procurement Service Delivery Lead

    2 days ago

    India NielsenIQ Full time

    Job Description Job Description Procurement Service Delivery Lead We are looking for a visionary leader to spearhead our global procurement service delivery operations. This role is pivotal in shaping the future of procurement excellence across multiple categories, driving innovation, and ensuring seamless service delivery. The Procurement Service Delivery...

  • HR and Shared Services Manager

    2 weeks ago

    Mumbai, Maharashtra, India NCR Corporation Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Summary-The HR Shared Services Manager leads a geographically distributed team across multiple regions, overseeing the delivery of consistent, high-quality HR services. This role is responsible for managing daily operations and driving process improvements. It also ensures alignment with global and regional HR standards. The Manager collaborates closely with...

  • HR Global Service Delivery Specialist

    2 weeks ago

    mumbai city, India RWS Group Full time

    Job PurposeThe HR Global Service Delivery Specialist collaborates with in-country People Services managers across multiple RWS sites globally, ensuring efficient HR data management and compliance as part of the Human Resources Global Service Delivery Team. This role is responsible for executing and refining administrative processes within the company's HR...