Lead - Hr Service Delivery

Seeking a seasoned and strategic HR leader to serve as the General Manager HR responsible to establish and overseeing the Global HR life cycle management from the client s Mumbai Shared Services Centre Lead mentor and manage the HR Shared Services team ensuring the delivery of high-quality support across pre onboarding employee life cycle RTW BGV and HR systems functions Oversee end-to-end HR Ops and TA Admin data compliance and onboarding processes ensuring alignment with organizational objectives Ensure compliance with applicable data privacy regulations including the management of Data Subject Access Requests and other relevant legal frameworks Partner closely with business HR leaders and HR Business Partners to assess resourcing requirements and provide strategic resourcing advisory Drive enhancements in HR systems and reporting capabilities to improve data integrity analytics and operational efficiency Champion continuous improvement initiatives and implement best practices to elevate HR service delivery standards Design implement and improve HR processes for efficiency and scalability Partner with CoEs HRBPs CHROs and external vendors to resolve escalated issues and ensure service continuity Monitor and evaluate team performance through established KPIs SLAs and quality benchmarks instituting corrective measures as needed Serve as the principal liaison between the Mumbai Shared Services centre and Global HR stakeholders facilitating effective communication and collaboration Lead and manage a team of HR shared services professionalsStrategic role A successful Lead - HR Service Delivery should have Demonstrated leadership experience in HR preferably within a shared services environment supporting Global or EMEA operations In-depth knowledge of respective country employment legislation compliance mandates and data privacy regulations Proven track record managing diverse HR functions including TA administration Pre onboarding - BGV compliance resourcing and HRIS management Exceptional communication stakeholder engagement and leadership capabilities Strong proficiency with HR Information Systems HRIS reporting tools and HR analytics Aptitude for driving operational excellence and leading organizational change initiatives Ensure adherence to SLAs and KPIs for service delivery Leading regular audits system testing and establish require controls Manage and develop the Shared Services team ensuring clarity of responsibilities training and growth Excellent problem-solving skills and sound decision-making ability 18 years of HR operations or shared services experience in a global company including managing Global or EMEA operations from India 5 years managing diverse teams preferably in a centralized HR service delivery environment Previous experience with Success Factors preferred but experience with comparable HR systems considered Bachelor s degree in human resources Business Administration or a related discipline MBA preferred Professional HR certification such as CIPD or equivalent is highly desirable This position is with a large organization in the business services and facilities management industry The company is known for its robust operational framework and commitment to delivering exceptional services across various sectors Competitive remuneration package Comprehensive benefits package and leave policy Opportunity to work in a large organization Work in a collaborative and professional environment in Mumbai If you are passionate about human resources and have the skills to lead HR Service Delivery we encourage you to apply for this exciting opportunity