Lead - HR Service Delivery
7 days ago
Lead and manage a team of HR shared services professionalsStrategic roleAbout Our ClientThis position is with a large organization in the business services and facilities management industry. The company is known for its robust operational framework and commitment to delivering exceptional services across various sectors.Job Description· Lead, mentor, and manage the HR Shared Services team, ensuring the delivery of high-quality support across pre onboarding, employee life cycle, RTW, BGV and HR systems functions.· Oversee end-to-end HR Ops and TA Admin, data compliance and onboarding processes, ensuring alignment with organizational objectives.· Ensure compliance with applicable data privacy regulations, including the management of Data Subject Access Requests and other relevant legal frameworks.· Partner closely with business/HR leaders and HR Business Partners to assess resourcing requirements and provide strategic resourcing advisory.· Drive enhancements in HR systems and reporting capabilities to improve data integrity, analytics, and operational efficiency.· Champion continuous improvement initiatives and implement best practices to elevate HR service delivery standards.· Design, implement, and improve HR processes for efficiency and scalability· Partner with CoEs, HRBPs, CHROs and external vendors to resolve escalated issues and ensure service continuity· Monitor and evaluate team performance through established KPIs, SLAs, and quality benchmarks, instituting corrective measures as needed.· Serve as the principal liaison between the Mumbai Shared Services centre and Global HR stakeholders, facilitating effective communication and collaboration.The Successful ApplicantA successful Lead - HR Service Delivery should have:· Demonstrated leadership experience in HR, preferably within a shared services environment supporting Global or EMEA operations.· In-depth knowledge of respective country employment legislation, compliance mandates, and data privacy regulations.· Proven track record managing diverse HR functions including TA administration, Pre onboarding - BGV compliance, resourcing, and HRIS management.· Exceptional communication, stakeholder engagement, and leadership capabilities.· Strong proficiency with HR Information Systems (HRIS), reporting tools, and HR analytics.· Aptitude for driving operational excellence and leading organizational change initiatives.· Ensure adherence to SLAs and KPIs for service delivery.· Leading regular audits, system testing, and establish require controls· Manage and develop the Shared Services team, ensuring clarity of responsibilities, training, and growth· Excellent problem-solving skills and sound decision-making ability.· 18+ years of HR operations or shared services experience in a global company, including managing Global or EMEA operations from India.· 5+ years managing diverse teams, preferably in a centralized HR service delivery environment· Previous experience with Success Factors preferred, but experience with comparable HR systems considered.· Bachelor's degree in human resources, Business Administration, or a related discipline; MBA preferred.· Professional HR certification such as CIPD or equivalent is highly desirable
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Lead - HR Service Delivery
4 weeks ago
Mumbai Suburban, India Michael Page Full timeLead and manage a team of HR shared services professionals Strategic role About Our Client This position is with a large organization in the business services and facilities management industry. The company is known for its robust operational framework and commitment to delivering exceptional services across various sectors. Job Description · Lead, mentor,...
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Lead - HR Service Delivery
4 weeks ago
Mumbai, India Michael Page Full timeJob Description - Lead and manage a team of HR shared services professionals - Strategic role Job Description . Lead, mentor, and manage the HR Shared Services team, ensuring the delivery of high-quality support across pre onboarding, employee life cycle, RTW, BGV and HR systems functions. . Oversee end-to-end HR Ops and TA Admin, data compliance and...
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Lead - Hr Service Delivery
4 weeks ago
Mumbai, Maharashtra, India Michael Page Full timeSeeking a seasoned and strategic HR leader to serve as the General Manager HR responsible to establish and overseeing the Global HR life cycle management from the client s Mumbai Shared Services Centre Lead mentor and manage the HR Shared Services team ensuring the delivery of high-quality support across pre onboarding employee life cycle RTW BGV and HR...
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Service Delivery Lead
19 hours ago
Mumbai, Maharashtra, India Latinum HR Solutions Full timeRole:Senior Delivery LeadLocation:MumbaiRequired:Experience managing 500+ FTEs is mandatoryAbout Latinum:Latinumis looking for a dynamic and experienced professional to join our team as a Senior Delivery Lead. This role is critical in driving operational excellence, managing people and processes, and leading business growth strategies. The ideal candidate...
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HR Service Delivery
2 weeks ago
Mumbai (ex Bombay), India Jobted IN C2 Full timeChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of...
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HR Global Service Delivery Specialist
2 days ago
Mumbai, Mumbai Suburban, Navi Mumbai, India RWS Group Full timeJob PurposeThe People Services Administrator collaborates with in-country People Services managers across multiple RWS sites globally, ensuring efficient HR data management and compliance as part of the Human Resources Global Service Delivery Team. This role is responsible for executing and refining administrative processes within the company's HR system,...
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Strategic HR Service Delivery Leader
7 days ago
mumbai, India beBeeHRLeadership Full timeJob Title: HRSS and People Analytics DirectorThe Head of HR Services Center and People Analytics is responsible for leading efficient, compliant, and data-driven HR service delivery across the organization.This role combines operational excellence in HR administration and payroll with strategic leadership in people data, analytics, and process...
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Manager - HR Operations
2 weeks ago
Mumbai Suburban, India Michael Page Full timeOpportunity to work with a global organisationStrategic roleAbout Our ClientThe hiring company is a large organisation in the financial services industry. Known for its structured processes and professional environment, it provides employees with opportunities to work in a results-oriented and impactful setting.Job DescriptionLeadership & Operations...
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HR Generalist Lead
1 week ago
Mumbai, Maharashtra, India Citi Full timeThe team does this through supporting key areas including recruiting, diversity, global learning and talent development, benefits, compensation and employee relations. We're currently looking for a high caliber professional to join our team as HR Generalist Lead - Vice President, - Hybrid based in Mumbai, India. Being part of our team means that we'll...
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Service Delivery Lead
2 weeks ago
mumbai, India Randstad India Full timeLooking to hire Service Delivery Head – Customs, GSC Mumbai; Service Line Lead – Customs, GSCJob Location: India (Mumbai)About the RoleStrategically and operationally lead, develop and control the business and operations of the Service Line CDZ globally (across centers) to achieve short term and long-term objectives encompassing increasing of the value...