Lead - HR Service Delivery

2 days ago

Mumbai Suburban, India Michael Page Full time

Lead and manage a team of HR shared services professionalsStrategic roleAbout Our ClientThis position is with a large organization in the business services and facilities management industry. The company is known for its robust operational framework and commitment to delivering exceptional services across various sectors.Job Description· Lead, mentor, and manage the HR Shared Services team, ensuring the delivery of high-quality support across pre onboarding, employee life cycle, RTW, BGV and HR systems functions.· Oversee end-to-end HR Ops and TA Admin, data compliance and onboarding processes, ensuring alignment with organizational objectives.· Ensure compliance with applicable data privacy regulations, including the management of Data Subject Access Requests and other relevant legal frameworks.· Partner closely with business/HR leaders and HR Business Partners to assess resourcing requirements and provide strategic resourcing advisory.· Drive enhancements in HR systems and reporting capabilities to improve data integrity, analytics, and operational efficiency.· Champion continuous improvement initiatives and implement best practices to elevate HR service delivery standards.· Design, implement, and improve HR processes for efficiency and scalability· Partner with CoEs, HRBPs, CHROs and external vendors to resolve escalated issues and ensure service continuity· Monitor and evaluate team performance through established KPIs, SLAs, and quality benchmarks, instituting corrective measures as needed.· Serve as the principal liaison between the Mumbai Shared Services centre and Global HR stakeholders, facilitating effective communication and collaboration.The Successful ApplicantA successful Lead - HR Service Delivery should have:· Demonstrated leadership experience in HR, preferably within a shared services environment supporting Global or EMEA operations.· In-depth knowledge of respective country employment legislation, compliance mandates, and data privacy regulations.· Proven track record managing diverse HR functions including TA administration, Pre onboarding - BGV compliance, resourcing, and HRIS management.· Exceptional communication, stakeholder engagement, and leadership capabilities.· Strong proficiency with HR Information Systems (HRIS), reporting tools, and HR analytics.· Aptitude for driving operational excellence and leading organizational change initiatives.· Ensure adherence to SLAs and KPIs for service delivery.· Leading regular audits, system testing, and establish require controls· Manage and develop the Shared Services team, ensuring clarity of responsibilities, training, and growth· Excellent problem-solving skills and sound decision-making ability.· 18+ years of HR operations or shared services experience in a global company, including managing Global or EMEA operations from India.· 5+ years managing diverse teams, preferably in a centralized HR service delivery environment· Previous experience with Success Factors preferred, but experience with comparable HR systems considered.· Bachelor's degree in human resources, Business Administration, or a related discipline; MBA preferred.· Professional HR certification such as CIPD or equivalent is highly desirable

  • Lead - HR Service Delivery

    9 hours ago

    Mumbai Suburban, India Michael Page Full time

    Lead and manage a team of HR shared services professionals Strategic role About Our Client This position is with a large organization in the business services and facilities management industry. The company is known for its robust operational framework and commitment to delivering exceptional services across various sectors. Job Description · Lead, mentor,...

  • HR Service Delivery Lead

    2 weeks ago

    Mumbai, Maharashtra, India Sodexo Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Function: HR ServicesPosition: HR Service Delivery LeadImmediate Manager: Head HR Shared Service DeliveryPosition location: Mumbai, NESCOKey Responsibilities:Lead, mentor, and manage the HR Shared Services team, ensuring the delivery of high-quality support across pre onboarding, employee life cycle, RTW, BGV and HR systems functions.Oversee end-to-end HR...

  • Manager - HR Operations

    1 week ago

    Mumbai Suburban, India Michael Page Full time

    Opportunity to work with a global organisation Strategic role About Our Client The hiring company is a large organisation in the financial services industry. Known for its structured processes and professional environment, it provides employees with opportunities to work in a results-oriented and impactful setting. Job Description Leadership & Operations...

  • Manager - HR Operations

    6 days ago

    Mumbai Suburban, India Michael Page Full time

    Opportunity to work with a global organisationStrategic roleAbout Our ClientThe hiring company is a large organisation in the financial services industry. Known for its structured processes and professional environment, it provides employees with opportunities to work in a results-oriented and impactful setting.Job DescriptionLeadership & Operations...

  • HR Global Service Delivery Specialist

    2 weeks ago

    Mumbai, India RWS Full time

    This job is with RWS, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.HR Global Service Delivery Specialist Job LocationsIN-MumbaiPosted Date15 hours ago(04/11/2025 05:56)Job ID2025-5455# of Openings1CategoryHuman ResourcesBanding3 Job PurposeThe HR...

  • HR Global Service Delivery Specialist

    2 weeks ago

    Mumbai, India RWS Full time

    This job is with RWS, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.HR Global Service Delivery Specialist Job LocationsIN-MumbaiPosted Date3 days ago(04/11/2025 05:56)Job ID2025-5455# of Openings1CategoryHuman ResourcesBanding3 Job PurposeThe HR...

  • Associate Vice President

    1 week ago

    Mumbai Suburban, India Michael Page Full time

    Opportunity to lead HR for the India business Strategic role About Our Client Client is a leading global manager of alternative investments with six lines of businesses, including: private equity, real estate, absolute return investments, infrastructure, credit management, and strategic capital. Job Description This role will provide an excellent opportunity...

  • HR Global Service Delivery Specialist

    1 week ago

    mumbai city, India RWS Group Full time

    Job PurposeThe HR Global Service Delivery Specialist collaborates with in-country People Services managers across multiple RWS sites globally, ensuring efficient HR data management and compliance as part of the Human Resources Global Service Delivery Team. This role is responsible for executing and refining administrative processes within the company's HR...

  • HR and Shared Services Manager

    1 week ago

    Mumbai, Maharashtra, India NCR Corporation Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Summary-The HR Shared Services Manager leads a geographically distributed team across multiple regions, overseeing the delivery of consistent, high-quality HR services. This role is responsible for managing daily operations and driving process improvements. It also ensures alignment with global and regional HR standards. The Manager collaborates closely with...

  • HR Operations Lead

    1 week ago

    Mumbai, India General Mills Full time

    Position Title HR Operations Lead Function/Group Global Shared Services (GSS) Location Mumbai Shift Timing 11 am to 8 pm Role Reports to Regional HR Operations Lead Remote/Hybrid/in-Office Hybrid ABOUT GENERAL MILLS  We make food the world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty...