HR Global Service Delivery Specialist

2 days ago

Mumbai Mumbai Suburban Navi Mumbai, India RWS Group Full time

Job Purpose

The People Services Administrator collaborates with in-country People Services managers across multiple RWS sites globally, ensuring efficient HR data management and compliance as part of the Human Resources Global Service Delivery Team. This role is responsible for executing and refining administrative processes within the company's HR system, maintaining data integrity, consistency, and alignment with global and local standards.

About RWS HR

Our business is nothing without our people. As part of our global Human Resources team, you will be supporting over 8,000 people, across 100 legal entities in 43 different countries. We have a vibrant and nurturing culture where everyone can learn, grow, and thrive. We also love ideas and exploring new ways of doing things, united by our love of language.

Key Responsibilities

  • Manages and enhances end-to-end People Services operations in accordance with global processes, with consideration for local variations, ensuring data accuracy, professionalism, and efficiency.
  • Maintains and updates HR systems, ensuring timely and precise data input while supporting process improvements.
  • Conducts audits to uphold data integrity, proactively addressing discrepancies and implementing necessary remediation actions.
  • Creates and organizes personnel documentation, ensuring compliance with data protection policies and evolving regulatory requirements.
  • Delivers on Service Level Agreements (SLAs) and aligns policies with best practices to support a positive employee experience.
  • Collaborates with HR team members to maintain consistency across HR policies, practices, and workflows.
  • Partners with stakeholders to enhance HR services, fostering innovation and efficiency in operational processes.
  • Prepares data extracts and supports payroll functions, facilitating timely and accurate processing.
  • Proactively assists People Services team, addressing emerging needs and operational demands.
  • Works closely with the People Services Country Manager to resolve challenges and align solutions with strategic HR objectives.

Skills & Experience

  • Relevant experience in entering, maintaining, and processing accurate data within business IT applications.
  • Expertise in preparing and managing high-volume data extracts.
  • Experience using HR software, including Microsoft Dynamics 365 HR Solution (preferred).
  • Proficiency in Microsoft Office and other productivity tools.
  • Experience collaborating with stakeholders across diverse regions, including North America.
  • Skilled in conducting and evaluating background checks with accuracy and discretion.
  • Ability to prioritize and manage high-volume workloads efficiently.
  • Strong written and verbal communication skills, ensuring professionalism across all interactions.
  • Ability to handle sensitive and confidential information responsibly.
  • Proactive and adaptable, thriving in both independent and collaborative work environments.
  • Effective time-management and organizational skills, ensuring efficiency in task execution.
  • Ownership and accountability, consistently seeing tasks through to completion.
  • A college degree or equivalent professional experience is beneficial.

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