Customer Service Executive

3 days ago

Chennai India Hindustan Unilever Full time

Job Description ob Description: Job Title: Customer Service Executive Work Level: WL1B/WL1C Work Location: Chennai Regional Office Line Manager: Thiruppathi A MT Demand Planning under Availability Position: WL1B Purpose of the role: To own, drive and facilitate 3TDP & V1 forecasting for organized trade (MT & Ecom) Main responsibilities: - Analyze sales pattern & QGP and create a 3TDP & V1 forecast construct at base pack-customeraccount-Depot level - Conscious decision making on up lifts/downward impact basis inputs from Brand, CD & Supply planning Team - Managing complexities of channel behaviors, vulnerabilities, seasonality category ambition vs channel reality - Event Planning (Big Day, BBD and Public Holiday etc.) - Analyze forecast accuracy and bias and understand reasons for losses. Identify and implement process enhancements including use of advanced statistical forecasting tools to improve these KPIs - Periodical review of QGP/3TDP forecast and drive continuous improvement - Apply advanced data analytics skills to share valuable business insights - Coordinate monthly 3TDP & V1 process to drive key business decisions - Champion changes in current processes to drive simplification - Partner with MT Customer teams for short term forecasting - Cross-functional collaboration with Brand, CM, CD, Supply Planning, Customer Service, Category/Channel Finance teams - Effective communication with relevant stakeholders to drive alignment on Monthly demand plans at Depot Cut Key KPIs/ Outcomes: - Forecast Accuracy and Forecast Bias measurement at most granular level - Drive Depot level estimate hygiene for Best-in-class availability and reduce inventory/cost - Extreme Bias & Volatility reduction

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