Senior Strategic CSM

Job Description Who are we Checkmarx is the leader in application security and ensures that enterprises worldwide can secure their application development from code to cloud. Our consolidated platform and services address the needs of enterprises by improving security and reducing TCO, while simultaneously building trust between AppSec, developers, and CISOs. At Checkmarx, we believe it's not just about finding risk, but remediating it across the entire application footprint and software supply chain with one seamless process for all relevant stakeholders. We are honored to serve more than 1,800 customers, which includes 40 percent of all Fortune 100 companies including Siemens, Airbus, Salesforce, Stellantis, Adidas, Walmart and Sanofi. About the Role Checkmarx is looking for a dynamic and strategic Customer Success Manager (SCSM) to drive customer outcomes and strengthen long-term partnerships across our enterprise accounts. As a Strategic CSM, you'll be the trusted advisor guiding customers to achieve maximum value from Checkmarx CxOne, our cutting-edge application security platform. You'll combine technical depth, strategic business acumen, and relationship excellence to ensure every customer succeeds with Checkmarx, turning adoption into advocacy. What You'll Do Customer Success Leadership - Own the post-sale relationship for strategic enterprise customers - acting as their trusted advisor and advocate within Checkmarx. - Guide customers through onboarding, adoption, and value realization, ensuring alignment with business goals. - Design and execute Mutual Success Plans (MSPs) with measurable milestones tied to customer outcomes. - Monitor customer health, proactively identify risks, and orchestrate cross-functional alignment to ensure retention and expansion. - Quantify and communicate business impact and ROI through periodic Executive Business Reviews (EBRs). Technical Enablement & Advisory - Provide expert guidance on CxOne deployment, optimization, and integration across CI/CD pipelines and cloud environments (AWS, Azure, GCP). - Help customers operationalize DevSecOps and SSDLC practices through best practices, automation, and adoption strategies. - Stay ahead of emerging cloud security and AppSec trends, translating insights into actionable customer strategies. - Conduct enablement sessions on new features, best practices, and advanced use cases to maximize platform value. Value Delivery & Insights - Use product analytics and telemetry data to identify usage trends, success blockers, and growth opportunities. - Partner with Product Management to share customer feedback and shape the Checkmarx roadmap. - Deliver actionable insights and dashboards that demonstrate technical and business value. Cross-Functional Collaboration - Work closely with Support, Sales, Product, and Engineering to ensure customer success across the lifecycle. - Drive expansion opportunities through demonstrated outcomes, success stories, and quantified value. - Contribute to internal knowledge-sharing, newsletters, and customer communications on What's New in CxOne. Experience & Qualifications - Bachelor's degree in Computer Science, Information Technology, or Cybersecurity. - 5+ years of experience in Customer Success, Technical Account Management, or similar client-facing roles in the software or cybersecurity industry. - Proven success in managing enterprise-level relationships, navigating complex technical ecosystems, and driving customer value. Technical Expertise - Strong understanding of cloud platforms (AWS, Azure, GCP) compute, networking, and security services. - Experience with application security tools (SAST, DAST, SCA, container security) and DevSecOps practices. - Familiarity with CI/CD tools (Jenkins, GitHub Actions, GitLab CI) and API-based integrations. - Working knowledge of cloud-native security controls (IAM, KMS, VPC, etc.) and compliance frameworks (OWASP, NIST, ISO 27001). - Basic scripting (Python, Bash, PowerShell) for automation or reporting. - Comfort with data visualization tools (Power BI, Tableau) for insights and storytelling. Soft Skills & Mindset - Excellent communication and interpersonal skills; able to build trust with both business and technical stakeholders. - Strategic thinker who can connect product capabilities with measurable customer outcomes. - Analytical mindset to identify trends and develop proactive engagement strategies. - Passion for learning, cloud security innovation, and delivering exceptional customer experiences. Why Join Checkmarx At Checkmarx, you'll be part of a global team shaping the future of application security. You'll work with passionate experts, cutting-edge technology, and world-class customersempowered to innovate, lead, and make a measurable impact every day. If you're a customer champion who thrives at the intersection of technology, strategy, and relationships, we'd love to meet you.