Senior ServiceNow Developer with CSM/FSM Exp

1 day ago

India Info Services Full time

Title: ServiceNow Developer Location: Hyderabad/Chennai Role and Accountabilities: We are seeking an experienced ServiceNow CSM/FSM Integration Developer with at least 5 years of hands-on experience in designing, developing, and implementing solutions across Customer Service Management (CSM), Field Service Management (FSM), and related system integrations. The ideal candidate will have strong technical expertise in ServiceNow development, integration patterns, APIs, and data modeling, along with the ability to translate business requirements into scalable and secure platform solutions. The successful candidate(s) will be responsible for, but not limited to, the following duties: • Develop the ServiceNow platform, ensuring that it aligns with the client’s current and future business needs. • Configure, and customize CSM and FSM applications, including case management, work order management, dispatching, and service workflows. • Develop custom applications extending the CSM and FSM module capabilities. • Build and enhance B2B and B2C portals, CSM and FSM workspace components, mobile features, and task flows aligning with customer experience requirements. • Configure business rules, client scripts, UI policies, flows, subflows, and workflows to support end-to-end service operations. • Develop and maintain integrations between ServiceNow and external systems using REST, SOAP, Integration Hub, scripted REST APIs, MID Servers, and webhooks. • Build reusable integration patterns and frameworks to improve data integrity and automation across the platform. • Troubleshoot integration issues, optimize performance, and ensure end-to-end data synchronization. • Ensure compliance with platform governance, coding standards, security best practices, and CI/CD pipelines. • Provide post-implementation support, root-cause analysis, and ongoing enhancements for CSM/FSM applications and integrations. • Monitor system health, resolve defects, and improve platform performance and user experience. • Qualifications: Skills and Experience Requirements: • 5+ years of ServiceNow development experience, with 3+ years focused on CSM and/or FSM. • Strong understanding of ServiceNow architecture, data model, and platform capabilities. • Hands-on experience with REST/SOAP APIs, Integration Hub spokes, scripted APIs, and MID Server integrations. • Expertise in JavaScript, Glide API, Flow Designer, Business Rules, Client Scripts, and UI actions. • Experience configuring CSM capabilities (cases, accounts/contacts, entitlements, playbooks) and FSM features (work orders, scheduling, dispatching, mobile). • Strong problem-solving skills and ability to work in an Agile/Scrum environment. Preferred: • ServiceNow certifications - Certified Implementation Specialist in CSM, FSM. • Certified System Administrator (CSA) • Certified Application Developer (CAD) • CSM/FSM Micro-Certifications • Experience with ServiceNow ATF, DevOps, or automated deployment tools. • Knowledge of ITOM, ITSM, or ITIL practices. • Experience with message queues, integration middleware, or event-driven architectures.

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