Customer Care Executive

7 days ago


Kanchipuram TN IN Flosil group of companies corporate office Full time

Customer interaction Act as the first point of contact for customers handling inquiries providing product and service information and building a positive rapport Problem-solving Address and resolve customer complaints promptly and professionally by identifying the issue s root cause and providing effective solutions Issue escalation Escalate complex or unresolved problems to the appropriate internal teams and follow up to ensure a timely resolution Documentation and record-keeping Maintain accurate and detailed records of customer interactions transactions and issues using customer relationship management CRM software Sales and retention In some roles you may process orders handle returns process payments and identify opportunities for upselling or cross-selling to improve customer retention Team collaboration Work with other departments such as sales or technical support to resolve customer concerns and offer comprehensive solutions Knowledge management Maintain a thorough and up-to-date understanding of the company s products services and policies to provide accurate information Hiring for freshers and Tamil speaking candidates Job Types Full-time Permanent Fresher Pay 10 702 84 - 28 758 81 per month Benefits Work from home Language Hindi Preferred English Preferred



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