Customer Care Assistant

3 days ago

Nagercoil, Tamil Nadu, India Tony Chapal Full time

Job Summary We are looking for a customer-focused and proactive Customer Care Support Executive to handle client queries provide assistance and ensure customer satisfaction The role involves managing customer interactions through calls emails and chats while maintaining a positive brand image Key Responsibilities Handle inbound and outbound calls emails and chat support Resolve customer queries complaints and requests in a timely manner Maintain records of customer interactions and update CRM systems Provide product service information and guide customers effectively Escalate complex issues to the relevant department when required Ensure customer satisfaction by delivering professional and empathetic service Assist in customer retention by maintaining good relationships Gather feedback and share insights to improve service quality Qualifications Skills Bachelor s degree or diploma preferred not mandatory Hindi and English language mandatory to speak Prior experience in customer service support is an advantage Excellent verbal and written communication skills Good listening problem-solving and interpersonal skills Ability to work under pressure and handle multiple tasks Proficiency in MS Office and familiarity with CRM software Positive attitude patience and customer-oriented mindset Job Type Permanent Pay 15 000 00 - 20 000 00 per month Benefits Cell phone reimbursement Internet reimbursement Language Hindi Required Work Location In person Speak with the employer 91 8220329400

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