Engagement Director | 15+ years | Bangalore

1 week ago

Bengaluru India Capgemini Full time

Job Description Job Description Capgemini is seeking level executive for Engagement Director role. Primary Skills . Delivery Management: Oversee end-to-end service delivery across multiple F&A accounts, ensuring SLAs and KPIs are consistently met. . Client Relationship & Satisfaction: Act as the single point of contact for client organisations, resolving delivery-related issues and fostering long-term partnerships. . Strategic Planning: Contribute to service line strategy, competitiveness, and growth initiatives. . Transformation & Innovation: Lead industrialised innovation efforts, including automation, process reengineering, and digital enablement. . Compliance & Governance: Ensure adherence to contract terms, process controls, and regulatory requirements. Secondary Skills . 15+ years of experience in F&A service delivery. . Expertise in F&A , with core expertise in O2C, P2P, . Expertise in P&L management. . Exposure in transformation initiatives. . Experience working in either BPO or captive environment, with adaptability to both models. . Strong commercial knowledge and ability to drive margin improvement. . Strong communication and stakeholder management skills. . Experience with global delivery models and multi-location teams.

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