Sr Customer Success Engineer

Job Description

Who we are

Endor Labs is building the Application Security platform for the software development revolution. Modern software is complex and dependency-rich, making it increasingly difficult to pinpoint the risks that truly matter. Endor Labs solves this challenge by building a call graph of your entire software estateenabling teams to clearly identify, prioritize, and fix critical risks faster.

Trusted by companies that are one or one hundred years old, Endor Labs secures code whether it was written by humans or AI, and whether it's 40-year old C++ code or cutting edge Bazel Monorepos. Endor Labs was founded by serial entrepreneurs Varun Badhwar and Dimitri Stiliadis, and is backed by leading VC firms such as Dell Technology Capital, Lightspeed, and Sierra Ventures.

Sound interesting Let's talk if you want to be part of the next big leap in security innovation

How You'll Make an Impact

As a Customer Success Engineer at Endor Labs, you are not only the technical champion for our customers but also a seasoned software engineer adept at navigating the complexities of programming ecosystems and DevOps.

- Innovate and Implement: Design and roll out cutting-edge code and dependency scanning mechanisms using Maven and Gradle. Turn complex challenges into sleek, efficient solutions that set new industry standards.
- Be the Technical Maestro: Become the primary technical contact for our customers, guiding them with a blend of deep technical know-how and genuine empathy. Navigate through pre-sales and post-sales stages, addressing and solving intricate technical puzzles.
- Customize and Create: Tailor our top-tier security solutions to fit into the most sophisticated customer environments. When needed, craft bespoke solutions that push the boundaries of innovation, drawing on your robust software engineering skills.
- Solve with Speed: Leap into action when technical issues arise. Use your advanced troubleshooting expertise and comprehensive understanding of programming and DevOps to keep our customers on the path to success.
- Build Strong Bonds: Forge lasting relationships with a diverse range of clientsfrom agile startups to global enterprisesbecoming their trusted advisor and tech advocate.
- Collaborate and Innovate: Work hand-in-hand with our engineering teams, turning customer feedback and troubleshooting insights into groundbreaking product improvements.
- Champion Security: Lead the charge in promoting robust security practices, helping developers write secure code with ease through your expert support and guidance.
- Lead and Strategize: Manage high-impact technical integration projects with strategic finesse, offering top-tier guidance both internally and externally. Your strategic decisions will help drive our solutions forward and ensure client success.
- Strong English language skills are needed.

What You Bring to the Table

- Technical Expertise: Bring 6 -10 years of in-depth experience in software engineering, with a strong command of programming languages, application security, and DevOps practices. You're a coding aficionado who's navigated the complexities of modern tech stacks with finesse.
- Custom Solutions Pro: Showcase your proven track record in crafting custom technical solutions and thriving in customer-facing roles. You excel at managing project-based work and turning unique challenges into streamlined, effective outcomes.
- Customer Success Champion: Be a passionate advocate for customer success, with a knack for building secure and scalable solutions from scratch. Your dedication to creating impactful, reliable solutions drives our customers success.
- Exceptional Communicator: Possess stellar communication skills that enable you to demystify complex technical concepts. You have a talent for translating intricate details into clear, accessible language for diverse audiences.
- Strategic Problem-Solver: Adopt a proactive, anticipatory approach to problem-solving. You're adept at predicting customer needs and crafting strategic, innovative solutions that align with their long-term goals.

At Endor Labs, we:

- Go to extraordinary lengths to distinguish ourselves through world-class work.
- Prioritize quality over speed, and speed over scope.
- Desire working with deeply kind, mission-driven people.
- Strive to make the complex simple.
- Use first principles to debate ideas, test assumptions, and make decisions.
- Seek the truth by putting data above opinions.
- Assume good intent and give tactical feedback to help each other get better.
- Hold no egowhen our customers win, we all win.