Customer Success Engineer
2 weeks ago
About CustomGPT.ai
Recently, GAI Insights named us one of the “Top 7 Emerging Leaders in AI ,” placing us alongside OpenAI, Google, Microsoft, Anthropic, Cohere, and Meta. Our no-code AI platform empowers mid-market and SME Enterprises to unlock generative AI value from their own data—delivering clear ROI and rave customer reviews. We’re profitable, bootstrapped, and charting our own course without traditional VC constraints .
Role Overview
As an CSE Engineer, you’ll be the critical bridge between our business and engineering teams, reporting to the VP of Engineering. You will triage & resolve L2+ technical tickets in our cloud-native SaaS platform, collaborate deeply with engineering on root-cause fixes, and translate customer business needs into robust technical solutions. This position is 100% remote, working closely with global teams across Engineering, Product, Business and Customer Success.
Key Responsibilities
Solutions Engineering:
- Map customer requirements to technical solutions;
- Troubleshoot customer technical issues and work towards resolution and customer satisfaction.
Customer Communication:
- Act as a trusted advisor—clearly conveying solutions, resolution plans, and best practices to both technical and non-technical stakeholders.
Engineering Collaboration:
- Escalate only the most critical or recurring issues, minimizing developer context-switching
Required Qualifications
- Bachelor’s in Computer Science from NIRF Top 100 Engineering Colleges (REQUIRED)
- 2-5 years in solutions engineering.
- Strong ability to distill business needs into technical solutions and vibe code them if needed.
Preferred Skills
- Prior experience in a solutions-engineering or customer-facing technical role.
- Proven “vibe-coding” mindset
- Comfortable operating in a fast-paced, globally distributed environment.
Compensation & Benefits
- Competitive salary aligned with global market standards.
- Cutting-edge AI work.
Location : This role is global working with a globally-distributed virtual team. Our business team is in Needham, MA and our technical team is virtual across the globe. To ensure coordination with business and engineering teams, you will be expected to be available and work between 9AM-5PM US EST timezone.
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