Service Desk Coordinator

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether you ve got deep experience in commercial real estate skilled trades or technology or you re looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward Service Desk Coordinator Work Dynamics What this job involves Centralising all logs and requests What we re looking for is an expert who can effectively streamline processes and requests Reporting to the property manager you ll provide superior call logging services receiving and logging complaints containing complete details of the requests In line with this you ll tag each request with unique identity numbers to determine the nature of issues and to dispatch them to the appropriate department You ll also follow up on the progress of each request by coordinating with respective assignees and monitoring their response time Furthermore you ll keep tabs on feedback and communicate with the requestor to ensure the closure of the task You ll also prepare daily and weekly reports on call status as well as monthly reports on recurring calls Assisting building engineers in conducting analyses is also within your scope Performing other ad hoc tasks As an expert in the field you must be flexible in taking other responsibilities aside from your core tasks Part of your mandate is to contribute to the monthly management report for our clients Likewise you ll work closely with admin personnel in processing invoices Likewise you ll be working side-by-side with both engineering and facilities departments in handling our contractors and developing operational procedures Ensuring workplace safety is also within your scope To do this you ll actively participate in health and safety reviews and identify potential risks You ll also participate in emergency evacuation procedures as needed Sound like you To apply you need to have Proven industry experience Are you a degree holder with three to five years experience in facilities management Do you have a solid background in helpdesk operations and strong working knowledge of occupational safety Do you have a proven track record in rolling out improvement initiatives If you said yes to all these then we encourage you to apply Collaborative mind set At JLL we believe that collaboration plays a central role in achieving success that s why you must demonstrate flexibility in working with a team Likewise you must possess a customer-centric focus and superior organizational skills to manage daily activities effectively You must also be equipped with excellent communication skills to coordinate effectively with colleagues and clients What we can do for you At JLL we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package Apply today Location On-site -Bengaluru KA Scheduled Weekly Hours 48 Job Tags If this job description resonates with you we encourage you to apply even if you don t meet all the requirements We re interested in getting to know you and what you bring to the table JLL Privacy Notice Jones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLL s recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and or overall selection process - you may email us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL