Customer Experience Executive
2 days ago
Management Level ICustomer Experience ExecutiveTeam CEC - US Reports to Team LeaderRoleTo assist shareholders regarding their shareholding account queries buying and selling shares in acccordance with predetermined procedures and service standards under appropriate guidance and direction Business FunctionEQ India Operations team work closely with the EQ Group functions across UK US and Amsterdam to provide operations support to Shareholder Solutions Pensions Solutions Investment Services Employee Benefit Solutions KYC Operations Customer Experience Centre Reconciliations and Innovation This service is delivered from our offices in India based out of Chennai and Bangalore Core Duties and Responsibilities Answer inbound calls emails from Shareholders and assist them with their queries within the agreed service standards Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards Respond to basic queries referring to senior colleagues where appropriate Contribute to the completion of the teams workload Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service Undertake duties at a similar level as required Ensure compliance with Equinitis procedures standards and reporting requirements together with all relevant regulatory and statutory requirements where appropriate implementing actions to protect our business at all times Always to undertake the duties of this role in accordance with the requirements of the companys Regulators Complete work within the security arrangements of Equiniti Any deliberate contravention of these procedures may lead to disciplinary procedure Ensure that all work is undertaken within the quality system Ensure that work and ethics comply with all security arrangements both physical and information Your breaks will be scheduled and you are expected to comply with them to ensure the process is always within Service Level Agreements You will be following the US business shift hours and holiday calendar Competencies and ExperienceThe candidate should demonstrate the following experience skills and behaviours Excellent communication skills Strong phone and verbal communication skills along with active listening Should be able to work in US shifts Proven experience in a customer support role Meeting targets for accuracy quality volume and agreed service levels Familiarity with CRM systems and practices Basic understanding of data protection principles and knowledge in AML Customer focus and adaptability to different personality types Ability to multi-task set priorities and manage time effectively Adherence to procedures and regulations Demonstrate willingness to contribute to team beyond own immediate tasks We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age disability sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships Please note any offer of employment is subject to satisfactory pre-employment screening checks
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Customer support executive
6 days ago
Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per yearJob Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 10:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Job Description:We are seeking immediate joiners for our CM Helpline process. As a Customer Support...
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Customer Experience Executive
7 days ago
Chennai, Tamil Nadu, India Knack Studios Full time ₹ 6,00,000 - ₹ 12,00,000 per yearCompany DescriptionKnack Studios, established by NAC Jewellers in 2017, is a premier post-production facility. Located in a sprawling 15,000 sqft space, the studio is equipped with world-class technology including Dolby Atmos Mix Stages, VIP dubbing suite, ADR, VFX, DI suites. The facility offers comprehensive post-production services under one roof, with...
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Customer support
5 days ago
Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 18,000 per year*Job Title:* Voice Process Executive*Company:* ICCS (for Netmeds)*Location:* Royapettah, Express Avenue Mall, 7th Gate, 7th Floor*Job Description:*We are seeking a highly motivated and experienced Voice Process Executive to join our team at ICCS for Netmeds. As a Voice Process Executive, you will be responsible for handling customer interactions via phone,...
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Customer Support Executive
7 days ago
Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 12,366 per yearJob FairCompany NameICCS TNEBOpening for VOICE PROCESS (INBOUND /Outbound CUSTOMER CARE)We need immediate joiners onlyKotturpuram:Tamil Inbound Voice process-CM Helpline customer careICCS BPO is hiring for 50 Customer care Executives in ChennaiDay & late evening shift only (No night shift), 6 days working with 1 rotational week offHandle customer...
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Customer Care executive
2 days ago
Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 1,04,000 - ₹ 1,30,878 per yearJob descriptionJob Description Customer Support ExecutiveCompany: ICCS (Client: Tamil Nadu Electricity Board TNEB)Location: Minnagam Building, Mount Road, ChennaiLanguage Requirement: Tamil (Fluency Mandatory)EligibilityQualification: Any Degree or Diploma (No arrears allowed)Language: Tamil fluency required (spoken & written)Experience: Freshers and...
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Customer support
5 days ago
Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per yearJob Title: Customer Support Executive (CM Helpline)Company: ICCS (TNCM)Job Type: Full-timeSalary Package:CTC: 13,300Take-home salary: 11,300Shift Timings:10:00 AM to 6:00 PM2:00 PM to 6:00 PM (flexible shifts)Qualification:Any degree (freshers welcome)Address: 269Q+4X9, Government Data Centre Rd, Surya Nagar, Kotturpuram, Chennai, Tamil Nadu 600085Link: Job...
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Customer Experience Executive
7 days ago
Chennai, Tamil Nadu, India Rentokil Initial Full time ₹ 5,00,000 - ₹ 10,00,000 per yearAbout Rentokil PCIRentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest control company in India, and Rentokil, the world's leading pest control brand. Rentokil PCI aims to set new standards for customer service...
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Customer Care
7 days ago
Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,300 - ₹ 13,300 per yearCompany: ICCS (TNCM)Job Type: Full-timeSalary Package:- CTC: 13,300- Take-home salary: 11,300Shift Timings:- 10:00 AM to 6:00 PM- 2:00 PM to 10:00 PM (flexible shifts)Qualification:- Any degree (freshers welcome)Job Description:We are seeking immediate joiners for our CM Helpline process. As a Customer Support Executive, you will be responsible for handling...
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Sales and Customer Experience Executive
2 weeks ago
Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 30,00,000 - ₹ 75,00,000About UsAvishya is a premium Indian ethnic apparel brand that celebrates the timeless beauty of handcrafted artistry. We collaborate with skilled weavers and artisans from across India to bring exquisite, authentic ethnic wear to discerning customers worldwide.Role OverviewWe seek a customer-centric professional to join our sales team as an Executive. This...
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Customer support
7 days ago
Chennai, Tamil Nadu, India Insight Customer Call Solutions Ltd Full time ₹ 11,000 - ₹ 1,32,000 per yearJob Description Customer Support ExecutiveCompany: ICCS (Client: Tamil Nadu Electricity Board TNEB)Location: Minnagam Building, Mount Road, ChennaiLanguage Requirement: Tamil (Fluency Mandatory)EligibilityQualification: Any Degree or Diploma (No arrears allowed)Language: Tamil fluency required (spoken & written)Experience: Freshers and experienced candidates...
