Vertical Lead-Non motor

5 days ago

Pune India Bajaj Allianz General Insurance Company Limited Full time

Job Description

Job Description :

1. Business Planning & Target Achievement

- Collaborate with digital marketing team to get campaign data as per the team bandwidth & allocate to respective Team Leaders for further allocation to active Telecalling team members. Raise concern with higher-up's in cases the provided campaign data is below the team bandwidth.
- Allocate resources / team members for outbound calls based on the product expertise, lead source to ensure optimum utilization of lead source & team member / tele-caller.
- Approve monthly roster for tele-calling team & allocate to respective TL's to ensure business continuity & team productivity is achieved at all times.
- Monitor the reports / dashboards reflecting ageing of leads to help reduce calling TAT.
- Allocate monthly budget targets to respective team leaders based on capacity of the team & ensure targets are met
- Delivering on month on month targets for Insurance premium
- Managing Lead flow, Lead Consumption and Customer Servicing metrics

1. Team Review, Monitoring & Support

- Design productivity metrics for team based on the function priority.
- Review performance of Team Leaders on daily basis & tele-callers on fortnightly basis & given inputs for course correction.
- Monitor the LOB mix of all tele-callers & based on the observations, for downward trend in any LOB, assign quality team members to audit calls of respective tele-callers to understand the trend & design course correction plan.
- Present business status to vertical head during periodic reviews
- Address operational issues, policy issuance support escalated by the team.
- Review the team for current LOB expertise & co-ordinate with internal training team to design training programs to build capacity for the focused LOB to ensure business continuity.

1. Campaign, contest and R&R Management

- Propose inputs to vertical head & MIS team in designing incentive plan for the outbound team.
- Design contests / R&R for the websales team as per allocated budget & business projections to increase the target achievement & telecaller engagement propose the contests / R&R for approval with Vertical Head & finance team.
- Prepare communication plan & execution of approved contests / R&R to outbound team.

1. Team Development

- Identify the right talent for various positions within team to ensure creation of engaged team
- Enable training needs identification and ensure periodic trainings for all stakeholders - team members, agents etc. to ensure everyone is up to date with product and process advancements
- Oversee rewards and recognition within team to ensure engagement and reinforcement of right behaviors among employees and agents
- Establish individual performance expectations and evaluation metrics, and regularly review individual performance

Identify and create development opportunities for team members to enhance functional knowledge

Desirable Skills :

1.Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills. 5.Should be aware of the Local language.

Education/Qualification:Graduate/ Post Graduate

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