Vertical Lead

2 days ago

Pune, Maharashtra, India Bajaj Allianz Life Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Vertical Lead-Non motor

Description
  1. Business Planning & Target Achievement
  • Collaborate with digital marketing team to get campaign data as per the team bandwidth & allocate to respective Team Leaders for further allocation to active Telecalling team members. Raise concern with higher-up's in cases the provided campaign data is below the team bandwidth.
  • Allocate resources / team members for outbound calls based on the product expertise, lead source to ensure optimum utilization of lead source & team member / tele-caller.
  • Approve monthly roster for tele-calling team & allocate to respective TL's to ensure business continuity & team productivity is achieved at all times.
  • Monitor the reports / dashboards reflecting ageing of leads to help reduce calling TAT.
  • Allocate monthly budget targets to respective team leaders based on capacity of the team & ensure targets are met
  • Delivering on month on month targets for Insurance premium
  • Managing Lead flow, Lead Consumption and Customer Servicing metrics
  1. Team Review, Monitoring & Support
  • Design productivity metrics for team based on the function priority.
  • Review performance of Team Leaders on daily basis & tele-callers on fortnightly basis & given inputs for course correction.
  • Monitor the LOB mix of all tele-callers & based on the observations, for downward trend in any LOB, assign quality team members to audit calls of respective tele-callers to understand the trend & design course correction plan.
  • Present business status to vertical head during periodic reviews
  • Address operational issues, policy issuance support escalated by the team.
  • Review the team for current LOB expertise & co-ordinate with internal training team to design training programs to build capacity for the focused LOB to ensure business continuity.
  1. Campaign, contest and R&R Management
  • Propose inputs to vertical head & MIS team in designing incentive plan for the outbound team.
  • Design contests / R&R for the websales team as per allocated budget & business projections to increase the target achievement & telecaller engagement; propose the contests / R&R for approval with Vertical Head & finance team.
  • Prepare communication plan & execution of approved contests / R&R to outbound team.
  1. Team Development
  • Identify the right talent for various positions within team to ensure creation of engaged team
  • Enable training needs identification and ensure periodic trainings for all stakeholders – team members, agents etc. to ensure everyone is up to date with product and process advancements
  • Oversee rewards and recognition within team to ensure engagement and reinforcement of right behaviors among employees and agents
  • Establish individual performance expectations and evaluation metrics, and regularly review individual performance

Identify and create development opportunities for team members to enhance functional knowledge

Skills Required

Industry Understanding & Competitive Awareness; Product Knowledge; Customer Relations; Sales Execution

Education/Qualification

Graduate/ Post Graduate

Desirable Skills

1.Good communication skills. 2.Flexible & adaptable to change. 3.Well versed with MS Office. 4.Should have good analytical and problem-solving skills. 5.Should be aware of the Local language.

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