
Product Support Executive
4 days ago
RESPONSIBILITIES:
- Respond to customer inquiries and provide timely, accurate technical support for products or services.
- Troubleshoot and resolve product-related issues through email, phone, or chat support.
- Document issues and resolutions in the support ticketing system.
- Collaborate with product and engineering teams to escalate and resolve complex issues.
- Educate customers on product features, updates, and best practices.
- Monitor support metrics and contribute to improving customer satisfaction.
- Conduct product demos or training sessions as needed.
- Assist with user onboarding and product configuration.
- Stay updated on product changes and enhancements to provide accurate support.
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Product Support Executive
3 weeks ago
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Product Support Executive
4 weeks ago
Hyderabad, Telangana, India SmartWinnr Full timeWe are seeking a detail-oriented and customer-focused Product Support Executive to join our team in Hyderabad. This role involves supporting global customers during pilot, implementation, and post-go-live phases by ensuring smooth product adoption and issue resolution. You will work cross-functionally with internal teams to address client queries, provide...
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3 Days Left) Product Support Executive
5 days ago
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