3 Days Left) Product Support Executive

4 weeks ago


Hyderabad, Telangana, India Apollo Telehealth Full time
Job Description

We are seeking a Product Support Executive to join our team in India. The ideal candidate will have a strong background in technical support and a passion for helping customers resolve their product-related issues. You will be responsible for providing exceptional support to our clients, ensuring their satisfaction with our products.

Responsibilities

- Provide first-level technical support to customers via phone, email, and chat.
- Troubleshoot and resolve product-related issues reported by customers.
- Document and track customer interactions and issues in the support ticketing system.
- Collaborate with product development teams to escalate complex issues.
- Provide feedback to the product team based on customer interactions and common issues.
- Conduct product training sessions for customers as needed.

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