Current jobs related to Product Support Specialist - Hyderabad, Telangana - Cornerstone OnDemand


  • Hyderabad, Telangana, India beBeeProductionSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Opportunity:">We are seeking an experienced Production Support Specialist to join our team. ">The ideal candidate will have 5+ years of experience in supporting complex applications, strong communication skills, and leadership abilities.">Key responsibilities include leading a small team, developing and implementing technical solutions, and ensuring...

  • Production Support

    2 weeks ago


    Hyderabad, Telangana, India Ispace Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Support Lead - Production Support (Healthcare Platform)Experience Level: 15+ YearsEmployment Type: Full-TimeAbout the Role:We are seeking a proactive and technically adept Support Lead Production support to oversee customer support operations for our enterprise-grade B2B platform serving healthcare clients. This role is pivotal in managing escalations,...


  • Hyderabad, Telangana, India Tek Support Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Job Title:Quality Control Specialist Trainer (Microbiology + Chemistry)Experience Required:8+ Years in Quality Control (Pharma / Biopharma / Medical Devices)Location:RemoteResponsibilitiesPerform end-to-end quality control testing of pharmaceutical/biological products, covering both microbiological and chemical analysis.Conduct microbiological assays...


  • Hyderabad, Telangana, India Hatsun Agro Product Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionHatsun Agro Product Limited is dedicated to enriching customers' lives with high-quality dairy products. We manufacture and market a variety of products, including milk, curd, ice cream, dairy whitener, skimmed milk powder, ghee, and paneer, which have become household names in over one million Indian homes. Our brands, including Arun...

  • Product Specialist

    4 days ago


    Hyderabad, Telangana, India Nimbus Travel China DMC Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionNimbus Travel has been providing incoming services to China, including Hong Kong, Macau, and Tibet, for the past 25 years. The company is a leading destination management company (DMC) specializing in customizable travel experiences. Nimbus Travel is dedicated to delivering high-quality travel solutions and exceptional customer services....


  • Hyderabad, Telangana, India HSBC Full time

    Job DescriptionJob descriptionSome careers shine brighter than others.If you're looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one...


  • Hyderabad, Telangana, India Currenex State Street Trust Company Full time

    Job DescriptionWhat we are looking forA Dedicated Client Product Support Specialist supports post go-live of the Charles River Investment Management Solution (CRIMS) implementation. Contributions include defining client requirements, configuring, and tuning the application to the client's business and technical needs, training users, testing workflows, and...

  • Product Support

    1 week ago


    Hyderabad, Telangana, India Kore Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    POSITION / TITLE: Software Engineer/Senior Software EngineerAs a Product Support Specialist at , you will ensure that all assigned tickets or tasks are completed within SLAs defined by Kore leadership. You will also need to ensure that customers are satisfied with the level of support provided and their inquiries or issues are...


  • Hyderabad, Telangana, India beBeeExperienced Full time ₹ 18,00,000 - ₹ 30,00,000

    Production Support Job DescriptionThe ideal candidate should have extensive experience in Production support or Application support with exceptional communication skills. They must be adept at leading a small team and possess the ability to lead others.Key Skills and Qualifications:5+ years of experience in Production support or Application support.Excellent...

  • Product Specialist

    2 weeks ago


    Hyderabad, Telangana, India beBeeProduct Full time ₹ 15,00,000 - ₹ 20,00,000

    Job DescriptionA product specialist is responsible for showcasing products to clients, overseeing on-site installations and configurations, and ensuring a thorough comprehension of client requirements.Product demonstration to clientsOn-site build installation and configurationAssist project lead in kick-off planning and executionExecute test and validation...

Product Support Specialist

2 weeks ago


Hyderabad, Telangana, India Cornerstone OnDemand Full time US$ 60,000 - US$ 1,20,000 per year

We're looking for a
*Product Support Specialist
This role is
Office Based, Hyderabad Office*
The Product Support Engineer will play a critical role in providing technical assistance for Cornerstone's Support customer base. As a member of CSOD Global Customer Support, Support Engineers provide real-time technical support on Cornerstone Enterprise products through e-mail and phone interactions with customers and by using Cornerstone's internal incident tracking system. The fundamental goal of this position is to help our customers achieve success using our products.

In this role you will...

  • Develop a deep knowledge of Cornerstone's range of enterprise products.
  • Thorough understanding of assigned customer's products and business objectives.
  • Communicating with corporate customers via telephone, email, or other media as applicable, regarding technically complex problems identified in Cornerstone's software products, and maintaining effective customer relations.
  • Escalate & facilitate top-priority, production-critical issues to the appropriate teams for resolution.
  • Maintain ownership of issues until resolution, drive internal teams in support of solution needs and timely resolution, considering the customer's business impact.
  • Resolve incidents and keep customers updated during the issue resolution process as per SLA's.
  • Create, and publish, internal and customer-facing knowledge base documentation to enhance customer engagement with Cornerstone's self-service options.
  • Serve as a customer advocate within Cornerstone organization.
  • Ensure customers can execute their business objectives through use of our application.

You've got what it takes if you have...

  • Knowledge of SQL programming (DML/DDL/joins).
  • Should have hands-on experience in debugging web-based applications
  • Exposure to tools like Fiddler, Wireshark, Browser based Developer Tools, Postman etc.
  • Knowledge of Webservices Technologies like REST API/SOAP/ODATA is added advantage
  • Knowledge of Authentication Technologies like LDAP, SSO, OpenID, ADFS etc. is added advantage
  • Should have exposure in talking to client/end customers.
  • Strong customer service focus, good problem-solving skills, and excellent communication skills.
  • Excellent organizational skills with ability to grow and work in a team.
  • Graduation in Engineering / Sciences.
  • Minimum experience of 2-4 years, in application support is mandatory.
  • Must be adaptable and have a strong disposition to learn in a fast-paced environment.

Our Culture
Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are
Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

Check us out on LinkedIn , Comparably , Glassdoor , and Facebook