Assistant Manager Reservation

3 weeks ago

Pune Maharashtra, India NOVOTEL Full time

Company Description Accor the world-leading hospitality group provides unique hotel stays and experiences in over 5 500 properties throughout 110 countries With more than 45 hotel brands restaurants bars entertainment and nightlife venues co-working and wellness spaces Accor enables new ways to travel work and play By placing people and the planet at the heart of its culture and activities the Group is committed to shaping the hospitality of tomorrow in the most sustainable way possible We are seeking a detail-oriented and customer-focused Assistant Reservation Manager to join our dynamic team in Pune Maharashtra As a key member of our hospitality organization you will play a crucial role in ensuring smooth operations of our reservations department while delivering exceptional service to our guests Assist in managing the daily operations of the reservations department ensuring efficiency and accuracy in all processes Oversee and train reservations staff promoting a culture of excellence and continuous improvement Collaborate closely with Sales Revenue Management and Marketing teams to develop and execute strategic initiatives Handle complex reservations and guest inquiries providing professional and courteous service at all times Monitor and optimize room inventory working with various departments to maximize occupancy and revenue Assist in developing and implementing reservation policies and procedures to enhance operational effectiveness Generate and analyze reservation reports providing insights to support data-driven decision-making Ensure high levels of customer satisfaction by addressing concerns promptly and effectively Assist in scheduling and payroll management for the reservations team Participate actively in the recruitment and training of reservations staff Support the implementation of new technologies and systems to improve reservations processes Qualifications Previous leadership experience in a hotel environment preferably in reservations management Strong working knowledge of Opera Property Manager System PMS Excellent communication and interpersonal skills with the ability to interact effectively with guests staff and other departments Proven problem-solving skills and ability to make sound decisions in a fast-paced environment Proficiency in Microsoft Office suite particularly Word and Excel Strong analytical and organizational skills with the ability to manage multiple priorities simultaneously Bachelor s degree in Hospitality Management or related field preferred Knowledge of revenue management principles and practices Fluency in Arabic and English required additional language skills are a plus Demonstrated ability to work well under pressure and adapt to changing priorities Commitment to maintaining a professional demeanor and delivering exceptional customer service Familiarity with local hospitality industry trends and regulations in Saudi Arabia

  • Reservations Assistant

    6 days ago

    Andheri, Mumbai, Maharashtra, India The Hotel Firm Full time

    **Responsibilities** - Customer Assistance: Provide exceptional customer service by addressing customer inquiries, resolving issues, and offering appropriate solutions. - Reservation System Management: Assist in managing the reservation system by updating availability, rates, and guest information accurately and in a timely manner. - Compliance: Adhere to...

  • Reservations Supervisor

    2 days ago

    Pune, Maharashtra, India Sagar Collection Full time

    Reservations Supervisor oversees the reservations team to ensure smooth and efficient handling of guest bookings, optimizing revenue opportunities while maintaining excellent customer service standards. This role requires a blend of operational expertise, leadership skills, and an understanding of revenue management strategies to support the hotel's...

  • Reservation Executive

    1 week ago

    Pune, Maharashtra, India Magnus Hotels & Serviced Apartments, Pune Full time

    We are looking for a friendly yet professional personnel to join our centralized reservations team displaying true hospitality experience. As the Reservations associate, you will be responsible to perform following job tasks: - Familiar with hotel product, locations and activities. - Maximize room sales and revenue for the hotel and prioritizing...

  • Reservation Executive

    7 days ago

    Pune City H.O, Pune, Maharashtra, India Tranquil group Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Key Responsibilities:Reservation Handling:Process reservations through phone, email, and online booking systems.Assist guests in selecting appropriate room types and packages based on their needs.Provide accurate information on room availability, rates, special promotions, and amenities.Ensure all bookings are accurately entered into the reservation system...

  • Reservations Manager

    6 days ago

    Mumbai, Maharashtra, India SOFITEL Full time

    Company Description Why work for Accor We are far more than a worldwide leader We welcome you as you are and you can find a job and brand that matches your personality We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accor s limitless possibilities By...

  • Reservation Executive

    2 weeks ago

    Pune, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24162378 **Job Category** Reservations **Location** Four Points by Sheraton Hotel & Serviced Apartments Pune, Viman Nagar, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes....

  • Reservation Executive

    1 week ago

    Koregaon Park, Pune, Maharashtra, India Joy Suites Hospitality Pvt Ltd. Full time

    Reservations Executive **Job Summary**: **Key Responsibilities**: - Ensure accurate and timely updating of rates, availability, and promotions across all platforms. - Coordinate with the front office and housekeeping to ensure seamless guest check-ins and check-outs. - Handle guest inquiries, modifications, and cancellations while maintaining excellent...

  • Reservations Agent

    2 weeks ago

    Pune, India Magnus Hotels and Apartments Full time

    Processes reservations by mail, telephone, or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of the hotel...

  • Junior Reservations Manager

    7 days ago

    Pune, Maharashtra, India CosmicStays Full time ₹ 2,50,000 - ₹ 5,00,000 per year

    We are looking for a detail-oriented and customer-focused Junior Reservations Executive to manage guest bookings and ensure a seamless reservation experience. The ideal candidate will have excellent communication skills, a proactive approach to problem-solving, and the ability to enhance guest satisfaction. This is an entry-level role requiring 0-3 years of...

  • Reservations Executive

    2 weeks ago

    Pune, Maharashtra, India Marriott International, Inc Full time

    **Job Number** 24179308 **Job Category** Reservations **Location** The Ritz-Carlton Pune, Golf Course Square, Pune, Maharashtra, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or...